Apria Customer Service Specialist in Remote, Kansas
Location: Remote, Kansas, United States
Work Location Type: Fully remote
Compensation: Commensurate with Experience
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
Receive and process order requests from referrals for durable medical equipment and healthcare services
Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
Performs other duties as required
Minimum Required Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High School Diploma or GED required
1-3 years of Call Center Experience preferred
1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
Experience working in remote environment preferred
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
Assess problems & identify solutions
Professional verbal and written communication
Effective listening, paraphrasing, and summarization
Personal accountability and emotional intelligence
Time management and reliability
- Basic skills in using a Windows based computer.
- English (reading, writing, verbal)
- Basic level mathematical proficiency
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
Work is performed in an office setting with exposure to moderate noise.
Occasional travel as required.
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.
Apria Healthcare is committed to hiring veterans and military spouses.
Comprehensive benefits package offered for eligible employees:
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
401K Savings Plan (available immediately)
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for Veterans Day
Career Advancement/ Development Opportunities
Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
$16-$16.60 (depending on location)
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet