Job Information
SS&C Technologies Health Care Call Center Team Lead in Remote, Kansas
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity , then we are the right fit for you.
Job Description:
J ob Title : Healthcare Call Center Team Lead
Currently offering a Remote Work Schedule within the following markets: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin
Get To Know The Team:
The Healthcare Call Center Team Lead works with the Healthcare Call Center Supervisors to provide day-to-day direction and guidance to call center staff members, coordinate workflow, schedule daily activities, and check work at frequent intervals to ensure contractual service levels, quality standards, and deadlines are being met. You will act as a resource for questions and issues, as well as researching and resolving escalated issues.
Why You Will Love It Here!
Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Assist the team in obtaining and maximizing accuracy and productivity
Directs associates using established guidelines, procedures, and policies but has no formal supervisory responsibility.
Researches and resolves the more complex or escalated issues.
Monitor, document, and provide feedback to associates on inbound/outbound calls and emails to ensure acceptable quality standards.
Acts as a resource for questions and issues.
May perform special projects and other duties as assigned.
What You Will Bring:
High School Diploma required; Bachelor’s degree or equivalent combination of work and education experience preferred
1 or more years of customer service and call center experience in a health care related environment is strongly preferred. You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, and/or Small/Large Group Health Insurance benefits management.
Ability to work evenings, weekends, and holidays is required.
Excellent communication skills; able to converse knowledgeably and concisely over the telephone and via written and electronic communication.
Prior leadership skills in a call center or customer service setting.
High Speed Internet that is capable of being hard-wired via ethernet is required
Dedicated work-space that allows you to work without distraction and interruption.
Ability to meet established deadlines
A strong focus on being detail orientated
Ability to work on multiple programs on dual monitors
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers .
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) and here (https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.