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SS&C Technologies Solutions Consultant – Eclipse Client Service in Remote, Kansas

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Flexible working environment - Remote/Hybrid/In Office - Fully remote OK

About the Company:

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

About the Team:

Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We participate in Agile ceremonies and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.

Day to Day:

Your primary focus will be to handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform. As a part of a cross-functional scrum team, there will also be exposure to other facets of the program such as client project work and internal projects working with R&D. In this mid-level role, you will be expected to train associates, act as an escalation point, and handle more complex projects.

Minimum Qualifications:

  • Minimum of 2+ years of recent and relevant experience with similar functionality

  • Experience with Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role

  • Technology troubleshooting skills and interest in technology and software support

  • Ability to learn new processes, products, and support tools quickly

  • Communication skills, and ability to explain technical issues to non-technical users

  • Understanding of financial markets and related processes

    Preferred Qualifications:

  • Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes

  • A background in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar

  • Experience training newer team members on a growing team

  • Understanding of Agile software development methodology

  • Understanding of project management best practices

    #LI-Eze

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Jersey City, NJ: Salary range for the position: 70000 USD to 90000 USD. The successful candidate may be eligible for an annual discretionary incentive compensation award.

Colorado: Compensation: The compensation range for this position is 70000 USD to 90000 USD. (This position is eligible to participate in a company bonus plan and stock program). Benefits: SS&C offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Flexible, Sick and Holiday Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; Professional Development and Employee Discounts.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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