Job Information
Kansas Employer Customer Service/Service Advisor in Salina, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13113321
Responsibilities
- Greets customers promptly and provides friendly competent customer service.
- Coordinates the service centers scheduling and workflow.
- Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
- Answers customer questions about service outcomes and consults with the Technicians as needed.
- Understands marketing and sales strategies to finalize all transactions.
- Consults with Technicians about needed repairs and communicates those needs with the customer.
- Comprehends the industry needs by increasing knowledge of products and services.
- Understands the customers need and be able to communicate those needs to the Technicians and vice versa.
- Responsible for keeping all customer facing items cleaned, stocked, and up to date.
- Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
- Maintains a complete understanding of the Boss Shop Warranty process.
- Assigns work to all technicians within the guidelines of the company.
- Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
- Reports for work in a timely manner when scheduled.
Additional Job Duties:
- Assists with other duties as assigned.
Supervisory Responsibilities:
- This job has no supervisory responsibilities.