Job Information
ISG Technology, LLC Technical Project Manager I in Salina, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13202713
About ISG Technology
At ISG Technology, we\'re unlocking possibilities for our clients by providing IT services that help drive business growth. We\'re freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we\'ve been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRNs Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you\'re the type that takes pride in providing world-class support, you may have what it takes!
Key Accountabilities:
- Project Ticket Management
- Project Quality Assurance
- Ticket Audits
- Project Board Management
- Communications
Job Summary:Technical Project Manager I responsibilities include the coordination and completion of projects on time and within budget. Aid in organizing and monitoring project schedules, budgets, stakeholder meetings, and ensuring project expectations are met.
What you bring to the position:
- You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the ways we operate.
- You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
- You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
- You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
- You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
- You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a know-it-all.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service Respond promptly and courteously to customers requests for service and assistance; manage difficult or emotional customer situations.
Presentation Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
Leadership Lead people and get results through others in a positive and inspiring manner.
Management Organize and manage multiple priorities.
Ethics Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support Follow comp ny policies and procedures and complete other duties as assigned.
Judgment Include appropriate people in decision-making process.
Interpersonal Skills Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Ori