Envista Holdings Corporation Account Manager in Topeka, Kansas
Dental professionals have known the DEXIS brand as the leader in digital intraoral radiography and diagnostic software innovation for over 20 years. DEXIS products represent a full portfolio of award-winning imaging and digital solutions including cone-beam computed tomography (CBCT), handheld x-rays, intraoral scanners, sensors, and navigated surgical solutions. With one of the largest installed bases of dental imaging devices in the industry, over 150,000 offices trust DEXIS around the world. Learn more at www.dexis.com .
The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment. The Account Manager will be the go-to-person for their customers, and will act as their liaison to the right internal partners to quickly resolve any issues they may be having.
Essential Duties and Responsibilities:
Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
Follow up with marketing leads to sell products over the phone into the territory
Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate
Be the customers’ trusted partner and go-to-person for product and service needs
Quickly resolve or facilitate the resolution of customer escalations
Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
Leverage systems such as Dynamics and SAP to effectively manage the book of business
Bachelor’s degree or equivalent work experience required
Minimum 4 years sales experience
Inside sales or Account management experience preferred
Skills & Attributes Requirements
3 + years Inside Sales or customer service experience
3 + years building long-term relationships with account base over the phone
Proficiency in Microsoft Office Suite
Proficiency in ERP and CRM systems preferred
Excellent Oral and Written Communications Skills
Excellent Collaborative Behavior Skills
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .