KanEquip, Inc. Agricultural Service Technician/Truck Driver in Topeka, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11361786 Purpose:The Service Technician is responsible for performing both basic and complex diagnostics on agricultural and construction equipment, and perform repairs and maintenance on either customer-owned, or dealer-owned, equipment. The Truck Driver operates vehicles to transport equipment and parts for the dealership. He/she instructs the customer on basic equipment operating procedures and may complete a delivery checklist to ensure customer satisfaction. He / she is responsible for good customer communication as needed, ensuring a clean and safe work environment, continually develop technical skills with evolving products, and perform work at customers sites as required.Company Job Responsibilities (ranked in significance):Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.Communications: Ensures good communication within location, and with other locations / employees. Communicates appropriately with customers, and conveys any operational issues to manager.Service Technician Job Responsibilities (ranked in significance):Service Diagnostics: Performs basic / complex diagnostics on agricultural / construction / outdoor power equipment, determining what repairs are needed and/or recommended for future attention / maintenance. This can be for either customer-owned equipment located at the shop or at customer's site, or dealer-owned equipment (inspections).Service Repairs: Performs repairs on above equipment (electrical, hydraulic, mechanical) as requested by manager. Accountable for performing quality work and attaining stated goals for efficiency.Service Training / Development: Participates in all requested job-related training and development, as well as taking an active interest in improving skills with other training programs.Service Paperwork: Completes all reports and forms for service operations in a timely and accurate manner. This would include inspection reports, warranty comments, work orders, etc. Uses CNH Asist as appropriate. Uses computers / tablets for data entry as required. Ensure manager is aware of any issues / surprises which can impact customer billing or satisfaction. Ensures accurate timekeeping for job costing.Equipment and Tools: Maintains good condition and cleanliness of company vehicles inventory, tools, and equipment, including return of tools to storage areas.Safety: Follows all company and common sense safety policies, while using all required personal safety equipment. Ensures a safe work environment in his bay; reports any issues in bay or other service work areas to manager for follow-up.Teamwork: Works collaboratively with other technicians, parts, and sales personnel. Mentors Service Technician Apprentices and junior Technicians as able. Works afterhours (daily or weekend) as required.Truck Driver Job Responsibilities (ranked in significance):Equipment transport: Receives scheduling information from manager, loads trailer with outbound equipment, delivers equipment to destination, unloads equipment, and loads any equipment for the next destination.Customer interaction: Contacts customer (or destination) as needed to confirm location / directions as required, and any requirements for unloading, loading, attachment location, etc. Upon arrival, greets customer in a friendly and professional manner. Ensures customer is satisfied with delivered equipment, doing a walk around or brief operation as required. Delivers all attachments and operating manuals to the customer. Confirms customer is satisfied before leaving the premises, and notifies supervisor immediately of any customer concerns.Safety and Legal Requirements: Complies with all safety procedures and government r egulations.Vehicle Maintenance / Condition: Driver is responsible for the equipment he is assigned. Personally maintains a safe and clean vehicle, and ensures any and all required maintenance (scheduled or as needed) is performed timely and completely. Report any issues that he cannot resolve to supervisor promptly.Dealer Image: Conducts himself professionally with customers and others he interacts with, to ensure a quality company image is communicated. Projects clean, professional appearance.