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Salesforce.com, Inc Associate App Directory Strategist - Slack in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

At Slack, we consider Customer Experience essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Slack App Directory where customers find the high quality apps to connect the tools they use to do their work in Slack.

We are hiring an Associate App Directory Strategist to help us review and manage the lifecycle of apps, contribute to how we define and assess quality, and support ongoing operations of the App Directory. This is a role that requires a broad skill set to be successful. Our ideal candidate will have a keen eye for detail, enjoy evaluating new tools and features, be excited to find and call out small but meaningful improvements, and be unafraid to take on unfamiliar tasks or ask for help when needed. Does this sound like you? Read on!

The person in this role will coach and guide developers as they submit their apps for review, thoughtfully and thoroughly reviewing with the Slack customer’s experience in mind. They will also contact developers to share results and feedback from regular audits as we grow the app catalogue.

What You Will Be Doing

  • Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted to the Slack App Directory

  • Build a good understanding of what it means to build a high quality app

  • Work with developers and partners to improve the quality and performance of their Slack apps during and after the review process

  • Work closely with our Policy team as part of a review

  • Run important audits and contact developers in order to maintain the quality of apps in the App Directory

  • Share feedback and areas of opportunities you see to improve day-to-day team processes and experiences for developers during the review process

  • Work cross-functionally to support the Platform, Customer Experience teams and our external partners

What You Should Have

  • You are passionate about great customer and developer experiences

  • You enjoy diving into a new app or service to thoroughly test it out, troubleshooting and reproducing issues

  • You have experience working in customer or developer support, or a similar role

  • You are a strong and confident writer

  • You are curious and love learning new skills and knowledge, even when it feels challenging

  • You know when something is over your head and are not afraid to ask for help

  • You are proactive and speak up when something can be improved, suggesting possible alternatives

  • You are comfortable working as part of a team as well as independently

  • You understand the web and how it works, including standard API patterns. You're not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you're also not afraid of the technology and are eager to learn.

For Colorado-based roles: Minimum annual salary of $58,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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