Job Information
One Gas Billing Supervisor in Topeka, Kansas
Position Description:
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
This job posting will be removed on Wednesday, June 26th. This Supervisor will oversee a team of roughly 8-10 union Billing Clerks. This group works fully in-office, five days per week at our 501 SW Gage Blvd office in Topeka.
What You Will Do
Supervise billing team while displaying a general knowledge of customer service, customer accounting, collections, and cash processing.
Supervise union employees performing activities relative to:
Answering customer inquiries
Establishing customer accounts
Accepting/posting customer payments
Researching and reconciling customer accounts
Establishing payment arrangements
Processing service order exceptions
Rate jurisdiction reviews
Tax adjustments
Business Center operations
Account research and breakdowns
Special project assignment
Identity theft
Bankruptcies
Letters of credit (irrevocable and regular)
Surety bonds
Trusts and Powers of Attorney
Social service agency pledges and payments
Customer Account Referral System
Life-threatening claims
Supervise union employees performing activities relative to:
Customer service
Billing
Collections
Cash Remittance and Processing
Customer Correspondence
Advise and assist customers, employees, and others to resolve situations related to customer services and collection policies and procedures, customer account inquiries, service requests, emergency situations, and scheduling.
Participate in or coordinate local civic or community activities as a representative of company.
Communicate information concerning company activities and programs.
Compile, verify, prepare, and approve information related to:
Payment arrangements
Customer billing adjustments
Work schedules/timesheets
Personnel information
Customer correspondence
Budgets
Energy Assistance Programs
Fraud investigations
Billing dispute resolutions
Training and productivity
Coordinate activities between customer services, collections and other areas, providing advice and direction related to customer service and collection policies and procedures.
Monitor and evaluate employee performance.
Initiate recommendations regarding hiring, promotions, and discipline.
Regular and reliable attendance is required in performance of job.
Employee may perform additional tasks as assigned.
What You Will Need
Experience with and knowledge of customer service and collection policies and procedures related to customer accounting, billing, customer relations, credit and collections, and cash.
Experience researching and interpreting complex customer account information
Knowledge of operating and information technology policies and procedures as they relate to customer services and collection activities.
Experience in use and function of office equipment applicable to position, including accessing computers and using applications such as Microsoft Office.
Experience with the application of math and algebraic formulas.
Experience and training related to:
Customer Information System (Banner)
Workforce Management Tool (Community)
Call Management System (Avaya)
Microsoft Customer Management System (CRM)
Business Intelligence System
Interpersonal skills/customer relations
MAXIMO
Experience training and supervising; demonstrated ability to apply personnel policies and procedures.
Experience reading and interpreting manuals, reports, budgets, governmental rules and regulations, contracts, correspondence, and customer account information.
Experience researching, composing, and preparing reports, budgets, financial information, and correspondence.
Experience interacting, advising, directing, training, developing and communicating effectively.
Experience analyzing and determining work schedules, appropriate staffing levels, equipment needs, and policies and procedures.
Demonstrated ability to actively participate in civic and professional organizations.
Demonstrated ability to read and write fluently in English.
Minimum Applicable driver's license.
Mobility to travel in and around office surroundings.
Able to operate tools and equipment required.
Communicate and exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.
Position Requirements:
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Operation Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
Job ID: 5611
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Topeka, KS
Department: CUSTOMER SVC
Internal / External: Internal and External
Experience Required: 1 - 3 Years