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Change Healthcare Business Systems Analyst II in Topeka, Kansas

Business Systems Analyst IIOverview:The Business Systems Analyst II not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT department in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures of diverse scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones.

Principal Accountabilities• Strategic management and maintenance of client’s entire solution(s) in conjunction with account management.• Ability to present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool).• Independently formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.• Respond to customer incoming inquiries in a manner consistent with department protocol• Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results• Analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.• Drive escalations to resolution regardless of complexity• Conduct peer reviews for completeness and viability of requirement specifications for Business and/or Client Analysts• Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.• Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practices• Meet guidelines for individual and team Objectives and Key Results (OKRs)• Communicate the business directives, goals and needs to the technical team and serve as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics• Leads recurring client meetings to discuss current activities, client satisfaction, metrics and potential new offerings• May be required to act as Team Lead & participate in teams interviewing and selection process• Provide client facing & technical instructions by identifying and analyzing issues.

Key Performance Indicators• Successfully analyze and create technical specifications/requirements for projects within set timeframes and meeting business needs• Create, maintain and drive creation of new and existing processes / workflows as needed• Performing trend analysis across tickets and clients• Production and or contribution to library of quality test cases to support unit testing• Research and problem solve undocumented scenarios & creates or adds to documentation for the undocumented scenarios.• Effectively directs & project manages the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones. To include client level UAT, documentation and regression testing.

Education and Experience• Bachelor’s degree in business administration/related field or Five+ years experience in business systems analysis, design, modeling, relational database, technical writing and design and analysis roleRequired Knowledge and Skill• Strong understanding and experience with technical systems; ability to identify technical solutions for business problems• Strong organizational and project management skills• Ability to interact with internal staff at all levels• Excellent oral and written skills to effectively communicate with customers and internal staff• Ability to develop and deliver presentation materials• Ability to formulate and define systems scope and objectives through research and due diligence• Ability to field questions in an open forum or presentationPreferred• Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employers

Professional CompetenciesDrives Results - Consistently achieving results, even under tough circumstances.• Pushes others to achieve results.• Leads others to persist despite setbacks or obstacles.• Fosters a sense of urgency in the team for reaching goals and meeting deadlines.• Drives a track record of success for the team.Ensures Accountability - Holding self and others accountable to meet commitments.• Accepts responsibility for successes and failures of own work and the team’s work.• Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).• Monitors metrics and milestones to chart progress against expectations and accountabilities.• Designs feedback processes into the work.

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.• Addresses gaps in the workgroup’s ability to meet emerging customer needs.• Gathers customer satisfaction input on behalf of the team.• Holds others accountable for meeting customer needs.• Aligns business processes to work with those of customers.

Courage - Stepping up to address difficult issues, saying what needs to be said respectfully.• Coaches people on how to take a stand in the face of adversity when they believe in something.• Confronts tough organizational issues and disagreements.• Delivers difficult messages directly.• Demonstrates the courage to say "no" when necessary.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.• Supports experimentation as a way to find the best solution.• Shares lessons learned from both successes and failures.• Creates opportunities for self and others to try new things.• Applies the lessons from different experiences to new situations.

Advances Innovation - Creating new and better ways for the organization to be successful.• Nurtures and develops promising ideas through prototyping and experimentation.• Challenges others to develop breakthrough solutions.• Ensures that varied perspectives are included in the process of innovation.• Encourages others to address challenges in new and better ways.

Embraces Differences - Recognizing the value that different perspectives and cultures bring to an organization.• Encourages others to stay open to, seek, and learn from diverse perspectives.• Creates an environment in which differences are openly shared, embraced, and incorporated into the team’s activities.• Helps people understand the business value of diversity.• Interacts with others in ways that are sensitive to cultural norms and expectations.

Fosters Teamwork - Supports teams that apply their diverse skills and perspectives to achieve common goals.• Coaches others on how to build effective teams.• Communicates clear goals and roles to team members.• Ensures that the team has the right mix of skills and leverages the strengths of individual members.• Rewards team efforts and accomplishments.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.• Adjusts communication content and style to the audience and a diverse set of stakeholders.• Breaks down communication barriers between others.• Encourages candid and open communication among groups.• Practices active and attentive listening skills to verify understanding.

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COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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