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Marriott Business Systems Analyst - Service Desk in Topeka, Kansas

Job Number 22179813

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


Collaborate with client and information technology organizations to lead the definition of functional requirements and functional designs of creative solutions that will support Service Desk initiatives and innovation goals. Performs independent research to proactively identify and analyze future opportunities and emerging solutions that could be applied in the clients’ operations to drive improvement. Leverage technical expertise in updating multi-year technology roadmaps. Supports organizational development in clarifying functional requirements and functional design during the development of solution. Leads workgroups and/or functions as a technical support expert.


Education and Experience


  • 5 years’ experience in projects, initiatives, or Application support roles.

  • Undergraduate degree or equivalent experience/certification

  • Skilled at converting business needs into technology requirements and working within IT to manage the execution of projects

  • Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide and influence appropriate courses of action


  • Experience with Level 1 Application Support channel workflows and key enterprise integrating systems such as ID Provisioning, Network, Server Support, or financial systems.

  • Experience working with product teams, support teams, service providers and COTS vendors.

  • Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice

  • Demonstrated ability to analyze business needs and requirements from multiple and diverse stakeholders

  • Strong communication skills, including experience facilitating requirements analysis and functional design working sessions

  • Experience completing information technology cost/resource estimates to implement and support solutions

  • Strong proficiency in Organization Effectiveness, including documentation, time management and prioritization of work

  • Demonstrated ability to work independently and with others

  • Excellent analytical skills where problems are very unusual and extremely difficult

  • Experience with business process re-engineering

  • Strong process management, negotiating, influencing, and problem resolution skills

  • Broad technical experience across technical components including infrastructure, network, applications, data, and information security

  • Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

  • Knowledge of emerging technologies, including those new to the Marriott environment as well as those that are new to the information systems industry


Technical Leadership

  • Participates and may facilitate business requirements analysis and functional design work sessions including creating business presentations, communications, and documentation

  • Contributes to functional design including demonstrations to stakeholders to validate approach

  • Identifies creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives, and provides recommendations

  • Works with external vendors and analogous companies to obtain additional insights, approaches, and demonstrations of solutions

  • Collaborates with the client organization including business analysts in the client organizations

  • Documents functional, integration, and testing requirements as well as SLAs and operating level agreements

  • Provides technology cost/resource estimates and input to business cases

  • Works with the IT Architecture & Development organization during development to clarify functional requirements and functional design

  • Provides inputs and updates to multi-year technology roadmaps

  • Provides input to training and field support groups as appropriate before new releases go-live

  • Identifies opportunities to enhance the business partnership and planning processes

IT Governance

  • Follows all defined technology standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

  • Participates in technical evaluation process when assessing additions or changes to defined technology standards

Maintaining Goals

  • Submits reports in a timely manner, ensuring delivery deadlines are met.

  • Promotes the documenting of project progress accurately.

  • Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

  • Manages and implements work and projects as assigned.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

  • Provides technical expertise and support to persons inside and outside of the department.

  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.

  • Demonstrates knowledge of function-specific procedures.

  • Keeps up-to-date technically and applies new knowledge to job.

  • Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

  • Collaborates with internal partners and stakeholders to support business/initiative strategies

  • Communicates concepts in a clear and persuasive manner that is easy to understand.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Demonstrates an understanding of business priorities

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

  • Demonstrates self confidence, energy and enthusiasm.

  • Informs and/or updates leaders on relevant information in a timely manner.

  • Manages time effectively and conducts activities in an organized manner.

  • Presents ideas, expectations and information in a concise, organized manner.

  • Uses problem solving methodology for decision making and follow up.

  • Performs other reasonable duties as assigned by manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?