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Xylem Business Systems Senior Analyst - Specialized ERP Systems - REMOTE in Topeka, Kansas

We’re Hiring for a Business System Senior Analyst– Specialized ERP Systems !

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Business Systems Senior Analyst – Specialized ERP Systems, under the direction of the Enterprise Applications Senior Manager, partners with internal and external business and technology stakeholders to improve and maintain the continuous improvement, delivery, and support of ERP solutions for the US Dewatering and Americas Commercial Team.

This position will act as a liaison between the business users, internal or external IT systems development teams to upgrade, maintain, and support the ERP applications used by Xylem’s Dewatering business. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Provide Level 2 and 3 application support activities for ERP, Cognos, and related applications using Service Now queues. Ensure response to escalated issues/incidents and utilize all available resources to resolve them in accordance with the published Service Level Agreement (SLA). Partner with Customers, IT team members, and/or software vendors to deliver solid, timely, and if necessary, creative solutions to the problem.

  • Support the reporting needs from the business through an understanding of systems, data, and business intelligence platforms.

  • Support the design, documentation, implementation and continuous improvement for operational policies, processes, and systems with the Dewatering business. Identify business requirements for new and re-engineered processes. Convert business requirements into technical designs.

  • Lead smaller system enhancement efforts from start to finish including the design, development, testing, and implementation phases. Participate in larger technology projects from start to finish: ideation, vendor selection, define, design, development, testing, and implementation phases.

  • Collaborate with Organizational Change Management team to ensure that effective change management strategies are applied using Xylem’s preferred Prosci framework. This includes ensuring effective communications, training materials, and delivery methods for impacted populations.

  • Contribute to the definition of and adherence to IT standard processes and procedures. This includes but is not limited to: 1. System Life Cycle Methodology; 2 Cybersecurity standards and policies; 3. Service Level Agreements; 4. compliance mandates (i.e., local, regional, and corporate policies and procedures; hardware/software established standards; etc.); and 5. governance framework, including the release management strategy and procedures.


  • Bachelor Degree in MIS or CS preferred, or relevant concentration, with 6-7 years of experience; or a Graduate Degree (Masters) in MIS or CS preferred, or relevant concentration, with 4-6 years of experience; or relevant and equivalent Rental Business or IT experience of minimum of 8-10 years.

  • Knowledge of Enterprise Resource Planning (ERP) processes and experience working with and/or supporting an ERP system

  • Familiarity with business intelligence concepts and reporting practices

  • Knowledge and understanding of business requirements, system analysis, and software development lifecycle.

  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate business and technology concepts to technical and nontechnical audiences.

  • Must be a critical thinker with strong problem-solving skills.

  • Ability to work with cross-functional, interdisciplinary and virtual teams to achieve tactical and strategic goals.

  • High degree of initiative, dependability and ability to work with minimal supervision.

  • High degree of experience with Microsoft Teams, Word, PowerPoint and Excel.

Preferred Qualifications:

  • Familiarity with Rental Results ERP application

  • Familiarity with Cognos reporting platform, including administration and report development

  • Familiarity with ServiceNow application and ITIL practices.

  • Familiarity with Jira to manage enhancements

  • Familiarity with basic application management practices


In this role, the working environment is generally in an office setting and may be performed remotely. The physical demands may include but are not limited to moving around in an office environment, frequent oral communication, close vision, and ability to operate office equipment. In addition, this role may include approximately 10% or less travel.


The estimated salary range for this position is $105,000 to $125,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.