Stormont-Vail Healthcare Clinical Secretary in Topeka, Kansas
The Clinical Secretary provides clerical/secretarial support to the clinical staff in the provision of efficient, high-quality patient care.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Prepares and maintains patient’s medical records while in the patient care area.
Enters and reconcile patient charges.
Receives incoming telephone calls; screens and appropriately routes calls to department staff, patients, and medical staff.
Maintains knowledge of department service line, equipment, and supplies.
Maintains an inventory of departmental supplies (including forms, equipment, and instruments). Ensures that supplies have been ordered, received, and stored in appropriate supply area(s). Traces status of orders and resolves issues related to orders.
Maintains department specific checklists and logs (including Daily Equipment, Quarterly Expired Supplies, Cleaning logs, Biomedical/Facilities Management Repairs, Information Services Request logs, and conducts department specific Environment of Care inspections.) Report findings to appropriate staff and ancillary departments.
Maintains department office equipment. Troubleshoot problems as they arise.
Performs daily audits and chart checks for accurate patient information.
Provide professional and exemplary customer service needs for department, staff, patients and visitors.
Analyzes requests and directs requests and unresolved issues to appropriate resource.
Serve as a liaison within the department and to ancillary departments to facilitate communication and troubleshoot problems as they arise.
Updates patient information boards in departments where utilized.
Provides clerical support for staffing, orientation, and data entry needs.
Prepares and distributes surveys, packets, and forms for specific hospital or department needs.
Provides support for additional training needs for staff.
Organizes workflow to meet timeframes, records details of actions taken and communicates information appropriately.
Contributes to team effort by accomplishing assigned tasks.
Previous clerical support and computer experience preferred. Understanding of medical terminology preferred. Excellent verbal/written communication, public relations, and organization skills. Ability to develop good rapport with fellow employees; ability to work both independently and within a team environment. Must have the ability to learn computer skills both independently and within a team environment. Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization. Ability to add, subtract, multiply, and calculate percentages. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.