Job Information
National Dentex Customer Relations Clerk in Topeka, Kansas
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Heumann in Topeka, KS for a Customer Relations Specialist.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Makes decisions to resolve customer issues and other key aspects of customer relationships
Initiate and record contacts with potential customers and/or expand services to existing accounts and improving relationships
Respond expeditiously to customers complaints and problems and initate change to avoid future customer problems
Track, record and review frequency and types of service/quality problems/mistakes and lead problem solving discussions with laboratory staff
Initiate customer solutions whenever possible and take necessary actions to convert negative customer and dental office experience and positive outcomes
Maintain and update customer data base
Perform other appropriate job duties as assigned
Skills and Abilities Required:
Strong attention to detail
Strong organizational and follow-up skills
Self-directed, with the ability to analyze problems and make decisions
Ability to multi-task and prioritize
Creative thinking and problem solving skills
Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
Desire to provide aide to expedite other positions for a more efficient overall team
Strong data entry skills
Strong ability to listen and comprehend instructions, following tasks through to completion
Typing, 35 words per minute (as applicable)
Minimum Education and Experience Required:
Required: High school diploma or GED equivalent. Some college preferred
1-2 years’ customer care experience
General knowledge of Microsoft Office products.
Competencies:
Time Management
Goal Oriented Focus
Willingness to Learn
Decision Quality
Problem Solving
Clear Communication Skills
Equipment Used:
Computer
Telephone
Physical Requirements:
Regularly required to sit, stand, walk, and/or reach
Exhibit fine motor skills and/or perform repetitive motions
Good hand-eye coordination
Good manual dexterity
Ability to walk and stand for long periods of time
Repeated bending and kneeling
Vision capabilities: Depth perception, attention to detail and/or color
Must be able to read, write, speak and understand English
Qualifications
Education
Required
- High School or Equivalent or better