One Gas Customer Service Billing Clerk in Topeka, Kansas
Why work for ONE Gas?
•Remote work opportunities may be available! (Based on performance)
•Paid Time Off after probationary period of 180 days!
•Starting salary is $12.30/hour with up to an 80% increase in 3 years!
•Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)
•100% Paid training!
•Guaranteed fulltime hours!
And this is just to name a few!
In-person interviews will take place on Thursday, November 11th and the group will start on Monday, January 3rd
We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account billing functions daily. This position will also handle inbound customer service calls when call volume in the information center is high.
You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.
Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.
Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
•Account Research & Breakdowns
•Special project assignment
•Letters of credit (irrevocable and regular)
•Trusts and Power of Attorney
•Life threatening claims
•Customer accounting forms
Good social skills with a focus on customer satisfaction
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environmentAbility to multi-task, including interacting with customers while simultaneously documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization and time management
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous experience in a customer service-oriented role preferred
Must be 18+ years of age
High school diploma or equivalent required
Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed
Must pass a pre-employment background check and drug screen
Complete a 180-day probationary period
Working Conditions/ Physical Requirements:
This position is in a fast-paced, high volume call center environment
Ability to attend 100% of our paid training program, without absences
Regular, consistent, and punctual attendance
IBEW Union work position
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: 3291
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Topeka, KS
Department: OFFICE SUPPORT
Internal / External: Internal and External
Experience Required: Not Indicated