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Merck Demand Management Specialist, Network Services in Topeka, Kansas

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The enterprise Information Technology field is rapidly changing. People seek access to information, everywhere, on any device, anytime. These challenges require IT to significantly uplift its technology assets and skillsets to speed up and drive change to our network infrastructure using an agile mindset. IT has established a three-hub model in Singapore, New Jersey, US and Prague, CZ to provide a follow-the-sun operational model leveraging networked teams that can better support the business, and our mission to improving patients’ lives.

IT Network Services seeks a candidate for the Demand Management & Consulting team to assist in the prioritization and evaluation of incoming network services related requests. The selected candidate will serve as an entry point to demand (requests) from various stakeholders, as a demand specialist. The candidate will perform the administrative work of ensuring demand is appropriately captured from requesting stakeholders, routine administration of a demand “intake” form, reporting current state of demand, assisting in initial orchestration of requests with product teams across the Network Services department and working with the broader Demand team and Product Teams to tease out details of the request, develop costs estimates for the requested capability, and consult on designing and implementing network infrastructure solutions that meet the capability request, utilizing classic IT and agile IT in the DevSecOps model. Experience in supporting or executing ‘demand management’ processes in information technology is needed. Experience in IT data network stack is desired but not required.

Primary Responsibilities:

The selected candidate will focus on the administration of incoming demand from our business partners who request changes or enhancements to the network (e.g., wired networking, Wi-Fi, firewall, DMZ, routing, security, voice or data networks, etc.).

  • Demand registration and reporting (administrative management of intake including organizing requests and reporting basic metrics)

  • Administrative point of entry for incoming demand from stakeholders outside of Network Services (i.e., facilities, business partners, or other internal IT organization) ​(e.g., Manufacturing plants, facility requests, research labs, animal health, human health, or any other business requirements to expand or enhance our Network topology)

  • Maintenance of the “intake” form

  • Assist in orchestrating the initial evaluation of incoming requests; coordinate with respective product team to develop detailed demand evaluation together with the requestors.

  • Consolidation of demand requests and gather inputs for budget and prioritization decisions

  • Monitor and facilitate the overall demand management “process” from intake, evaluation, assignment to a product team, gathering the estimate, reporting

Education Minimum Requirements:

  • Bachelor’s degree with 2 years of Demand Management IT experience or High School Diploma with 6 years of Demand Management IT experience.

  • Degree preferred in or relevant experience in Computer Science, Computer Science Engineering.

Required Experience and Skills:

  • 2+ years in providing demand management support in an agile framework within an IT organization

  • Excellent organizational (i.e., methodical) and time management skills

Preferred Experience and Skills:

  • Wide IT Data Networking experience with Routing & Switching, Network Security, Cloud technologies and Unified Communications (Cisco, Juniper, F5, Palo Alto, AWS, Azure, Webex, Zoom, etc.) is a plus but not a requirement.

  • 2-3 years experience or participation in project & demand management of medium or large IT projects.

  • Experience in ITIL and in a project management methodology and Agile awareness.

  • Agile certifications a plus.

  • Good knowledge of IT governance processes, especially demand management.

  • Familiarity with Jira, ServiceNow or similar tools especially in relation to usage within a demand/prioritization process

  • Ability to create positive relationships at all levels across different groups & teams.

  • Ability to review priorities and adjust them quickly as business focus shifts to higher importance objectives; ability to meet deadlines.

  • Some proven experience with working across technical and business teams to achieve common objectives and good customer experience.

  • Strong customer service skills.

  • Solid project management and time management skills.

  • Excellent communication and negotiation skills within a matrix organization.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here (https://survey.sogosurvey.com/Survey1.aspx?k=SsQYWYYQsQRsPsPsP&lang=0) to request this role’s pay range.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R177073