Job Information
Concentrix Director of AIML/Data Annotation Services in Topeka, Kansas
Job Title:
Director of AIML/Data Annotation Services
Job Description
Reporting to: Global Head of Trust & Safety
Role Description
The Director of AIML/Data Annotation services will oversee the strategic and operational aspects of data labeling and annotation processes critical to AI/ML model development. This role combines technical expertise, leadership skills, sales enablement and a strong understanding of AI/ML workflows to ensure high-quality data annotations, scalability, and efficiency in the data pipeline.
Key Responsibilities
Develop and implement a comprehensive strategy for scalable and efficient data annotation processes
Collaborate with AI/ML teams to define data requirements and ensure alignment with model development objectives
Drive innovation in annotation tools, workflows, and quality control practices
Oversee the end-to-end data annotation lifecycle, including data sourcing, labeling, quality assurance, and delivery to create a robust global implementation playbook
Work closely with a team of operational leaders for data annotators, quality analysts, and third-party vendors to meet project timelines and quality benchmarks
Optimize workflows to improve annotation speed, accuracy, and cost-efficiency
Evaluate, implement, and maintain annotation tools and platforms to streamline operations
Collaborate with the engineering team to develop automation solutions, such as active learning and AI-assisted labeling and global WFM tools for project-based delivery
Stay updated on advancements in AI/ML and data annotation technologies to ensure the team uses state-of-the-art practices
Implement a comprehensive sales enablement strategy for AIML/data annotation services
Collaborate with sales leadership to identify gaps in the sales process and create targeted initiatives to address them
Achieve key metrics and KPIs to measuring the effectiveness of sales enablement programs and drive continuous improvement
Design and deliver sales training programs, including onboarding for new hires, ongoing training for existing staff, and specialized training for new products or market segments
Continuously evaluate new methods and technologies that could benefit the sales team
Develop and manage a repository of sales enablement content, including playbooks, sales scripts, presentations, case studies, and competitive information
Develop relationship with account leaders and sales leads of top accounts in regions to track new sales opportunities
Work closely with marketing and product teams to ensure content is up-to-date, relevant, and aligned with the sales strategy
Customize content for different sales channels, customer segments, and stages of the sales cycle
Act as a liaison between sales, marketing, product management, and other departments to ensure alignment and support for sales initiatives
Facilitate regular communication and feedback loops between the sales & T&S practice teams and other key stakeholders
Provide regular reports and insights to T&S practice leadership on the progress and impact of sales enablement efforts
Candidate Profile
At least 15 years of work experience and functional expertise gained through professional qualification or extensive work experience
Up to 5 years of experience working in AIML/Data Annotation operational leadership role is desirable
Familiarity with specific domains such as NLP, computer vision, or speech processing
Ability to develop long-term strategies that align with the organization’s objectives
Strong leadership skills to guide, inspire, and develop a pool of Trust & Safety salespeople
Ability to work effectively across functions and build strong relationships with key stakeholders
Excellent written and verbal communication skills to convey complex information clearly and persuasively
Flexibility to adapt to changing business needs and priorities
Focus on achieving measurable results and driving continuous improvement
Location:
USA, PA, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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