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Fiserv Finxact - Business Quality Analyst - Product in Topeka, Kansas


Looking for a candidate with sincere interest in working within/learning the financial services industry. This person will have the capability to learn new systems quickly, be familiar with database structures, and have a passion for actively listening and solving problems for our clients both technical and non-technical in nature. You must be detail oriented, analytical and inquisitive with the ability to stay focused under tight timelines to deliver incremental improvements while understanding the big picture.

The Business Quality Analyst is responsible for partnering with the product management, business development, and implementation services staff to understand the operational and procedural needs of the financial services market or a financial institution. The candidate will be responsible for the development of test scenarios, test cases and test plans, execution of test cases and any overall continuous process improvement to the testing process and methodologies. The candidate should have strong experience in test development, execution and analysis. Knowledge of lending, deposit, or general financial services experience a plus.

The Behaviors That You Bring:

Integrity – Your customer-centric attitude and commitment to doing what is right for our clients and internal team members.

Expertise – You are a team player and continuous learner. You share your knowledge with the team, embrace new learning opportunities, and search for ways to improve our operations.

Empowerment – You demonstrate organizational skills, the ability to manage priorities, deadlines, and troubleshoot issues independently.

Excellence – Your detail-oriented approach leads to quality processing results and your communication skills allow you to communicate effectively with internal team members.

Innovation – You learn quickly, collaborate with others, and share your ideas for improving our service.


The type of activities expected to be performed at this level include, but are not limited to:

Proactively communicate and collaborate with users to analyze information needs and gather testing requirements.

Develop and maintain Test documentation as it pertains to the Enterprise Software Development Lifecycle.

Interact with client and development teams on a regular basis to obtain requirement and design details.

Evaluate, recommend, and support testing efforts and general test strategies.

Develop, publish and implement test plans.

Provide regular progress reports, status and metrics to management

Perform ad-hoc testing to support in researching production support issues.

Develop thorough and organized documentation for test cases by clearly articulating test objectives, steps, and expected results

Design and execute workflow, test case plans, implementation points, and test data before development is complete

Adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software

Participate in defect detection and replication through automation, performance testing, and exploratory testing.


Bachelor’s degree in computer science, engineering, mathematics, finance, business administration or equivalent related work experience.

3-5 years of experience in the banking/financial services industry

Knowledge of APIs and databases

Expert knowledge of all MS Office applications, including Excel, PowerPoint and Project

Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines

Strong analytical skills with a fine attention to detail

Effective personal organization and time management skills

Experience working with multiple stakeholders and/or senior leadership

Experience working autonomously and driving projects to completion


Remote (telecommute) position within U.S.

Minimal travel (<5%) for occasional team meetings.

Supervisory Responsibility


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work may vary but generally Monday through Friday 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.