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Global Account Director

Company: Citeline

Location: Remote, United States

Date Posted: Jan 15, 2025

Employment Type: Full Time

Job ID: R-813

Description

About Citeline:

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role:

As an Account Manager, Clinical and Regulatory Portfolio, you will be responsible for managing and renewing an existing portfolio of clients while driving incremental value through upsell opportunities and the addition of complementary products to renewals. You will work closely with Account Directors, who manage the end-to-end strategy and new business for key accounts, ensuring seamless collaboration and mutual success of the account.

Responsibilities:

• Renewal Management: Manage and execute the renewal process for an assigned portfolio of clinical and regulatory solutions, ensuring timely and successful contract renewals.

• Upsell Opportunities: Identify and propose additional products that complement clients’ existing solutions, driving incremental revenue and enhancing client value.

• Collaboration: Partner closely with Account Directors to align on account strategies and ensure effective lead handover for new business opportunities.

• Client Knowledge: Develop a deep understanding of clients’ needs, organizational structure, and business strategies to align our solutions with their priorities.

• Pipeline Support: Document and share potential leads and client feedback with Account Directors to support overall account growth.

• Internal Coordination: Work with internal teams, including Client Success, Solution Consulting, and Product Management, to deliver on client expectations and continuously improve offerings.

• CRM Management: Utilize SFDC to maintain accurate records of all activities, including renewals, upsells, and lead referrals, and provide regular updates on account status and forecasts.

Qualifications:

• Account Management Experience: A proven track record of managing client accounts, ensuring renewals, and identifying upsell opportunities.

• Collaborative Mindset: Ability to work effectively within a team, especially in partnership with Account Directors and internal stakeholders.

• Consultative Approach: Strong ability to understand client needs and position solutions that add value and address specific challenges.

• Pharmaceutical Industry Knowledge: Familiarity with the pharmaceutical, clinical, or regulatory landscape, with the ability to communicate effectively with life sciences clients.

• CRM Proficiency: Experience using CRM systems such as SFDC to manage accounts, track activities, and report on progress.

• Communication Skills: Excellent presentation, negotiation, and relationship-building skills.

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, and Mission-First

02: Integrity, Truth, and Reality

03: Kindness, Empathy, and Grace

04: Resilience, Mettle, and Perseverance

05: Humility, Gratitude, and Learning

Benefits:

• Medical and Prescription Drug Benefits

• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

• Dental & Vision Benefits

• Basic Life and AD&D Benefits

• 401k Retirement Plan with Company Match

• Company Paid Short & Long-Term Disability

• Paid Parental Leave

• Education Reimbursement

• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $130,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.