Conduent Healthcare Eligibility Transaction Processing Supervisor in Topeka, Kansas
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
The Transaction Processing Supervisor is responsible for the day-to-day management of Eligibility Professionals. This person will mentor their team for the development and improvement of service to customers. This role will improve internal communication and flows for the completion of their teams’ transactions. The transactional processing supervisor is responsible for the management of organizing and directing the daily activities and specific functions within the Eligibility service organization. The Supervisor is responsible for providing frontline, first level supervision and leadership to eligibility professionals and other lines of eligibility with the goal of meeting program objectives and customer service level agreements. The supervisor will build, manage, and coach teams who are able to provide exceptional customer service. The supervisor will be accountable for ensuring their teams are meeting quality standards outlined in business operations, calculating and coaching to performance metrics and analyzing reports to ensure efficiency and effectiveness.
*The position is in Topeka, KS, however, the work may be performed from home at times considering the economic and office impact of Covid-19
Essential duties may include, but are not limited to:
Supervise and monitor the activities of the department to ensure staff are knowledgeable and provide direction in the initial application, review, determination and processing of Medicaid Applications in accordance of State and Federal regulations
Responds to complex and/or emergent matters needing second level support by conducting research and resolving issues
Provide direction and mentoring on ongoing basis to develop employees’ performance, including production and quality. Write and conduct performance reviews
Review productivity and quality assurance, mentor to required performance standards
Collaborate with staff from the Quality Department and participate in and contribute to quality improvement processes
Maintain discretion and confidentiality in all areas pertaining to systems, data, and proprietary information
Consistently build and maintain solid working relationships with employees, management, and key individuals in other departments
Keeping up to date with business development and new policies and procedures
Manage day-to-day activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Escalate any appropriate problems to senior management
Support the Senior Manager to highlight operational risks and areas for improvement
Communicates with teams and Managers to provide status of work.
Participates in meetings with internal teams and external clients.
Knowledge of Medicaid and managed care programs.
Ability to establish and maintain effective working relationships with all levels
Ability to problem solve through analysis and ongoing feedback.
Ability to handle multiple tasks and meet deadlines; flexibility under pressure
Ability to deal with customer escalations
Capable of working independently
Excellent verbal, written, and interpersonal skills
Associate Degree or equivalent combination of education, training, or work experience considered in lieu of degree
Minimum of two (2) years’ experience in a service center environment, required.
Proficient in Microsoft office suite
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.