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Nelnet Loan Originations Blended Agent I in Topeka, Kansas

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Firstmark Services is the operational division for consumer loan originations and servicing within Nelnet Diversified Solutions. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers.

The Firstmark Services Blended Agent I is the entry-level position which provides a superior customer experience through a combination of taking inbound calls, making outbound calls, or web chatting with existing and prospective customers, processing loan originations, data entry and reconciling reports.

Job Summary

  • Performs loan documentation reviews for consumer loans based on the program's guidelines and regulatory standards.

  • Communicates with team members, supervisor, lenders, and customers in an effective manner to facilitate the appropriate exchange of information necessary to meet documentation requirements.

  • Interacts with customers through various forums to guide the customer through the loan process and assists with resolving issues.

  • Strives to deliver excellence to our customers through strong collaboration and determination to meet service level expectations.

  • Research and resolve complex and unique accounts.

  • Participate on special projects.

  • Work with team to meet and exceed department goals and objectives.


  • Associates or higher in related field (or equivalent work experience)

  • 1+ years of related experience (e.g. bank teller, loan processor)

  • Proficient with Excel, and web-based applications

  • Financial Services industry experience


  • Detail-oriented and accurate

  • Organized and able to multi-task

  • Must be flexible and ready to work in a dynamic production environment

  • Excellent communicate skills, both verbally and written

  • Professional, proactive and solution-oriented

  • Flexibility to work overtime including Saturdays as needed

  • Excellent attendance record

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)