Stormont-Vail Healthcare Lobby Ambassador in Topeka, Kansas

Summary:

The ambassador will present an observant, friendly, helpful first impression to anyone entering and exiting the main entrance of the health center.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Welcome all customers at the north entrance.

  • Use scripting as outlined in training to convey a consistent message.

  • Comply with the Lobby Ambassador policies and procedures.

  • Safely assist customers to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.

  • Maintain adequate supply of wheelchairs at main entrance.

  • Ensure that all oxygen tanks left at the main entrance are properly taken to a nursing floor for storage.

  • Check for any broken or unsafe wheelchair, place a sign on the chair “broken”, and take the chair to the Facilities Management department.

  • Be observant and notify Facilities Management when you notice the revolving door is not working properly.

  • Contact the hospital Security Department if a patient/visitor becomes injured.

  • Maintain a well-kept lobby area by straightening up the magazines, throwing away trash or straightening the furniture.

  • Provide routine sanitation of wheelchairs located at main entrance.

  • Assist incoming customers by offering to carry patient belongings for those being admitted to the hospital.

  • Train new volunteers as lobby ambassadors.

    Qualifications:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below or in attached documentation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

A high school diploma or GED and one year experience in a customer service-related job is required.