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Marriott Loyalty Solution Architect in Topeka, Kansas

Job Number 24079877

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


At Marriott International, our vision and goal is to become the world’s favorite travel company We celebrate the dreamers who make their own mark, and with good reason. Our success is measured by the joy and satisfaction we bring our customers. Our world class Marriott Bonvoy loyalty program, portfolio of 8,800+ properties across the globe and 30 brands makes us a leader in the travel & hospitality space.

Being world class is possibly only through being able to hire and retain the best talent.

At Marriott, our success is measured by the joy and satisfaction we bring our customers. Much of that success is driven by our award-winning Loyalty program Bonvoy, and the member benefits that can be enjoyed by staying at one of our 8,800+ properties or taking advantage of exclusive travel experiences and the amenities offered at one of our 30 brands. We are looking for a highly dynamic and hands on technical architect to join our Global Technology - Enterprise Architecture team. This individual will be responsible for helping to define, advance and execute the technology future of our Loyalty platform.

This includes extending and modernizing our Core Loyalty and Loyalty Finance architecture to enable greater levels of business innovation, scale and services that delight and surprise our customers with unique Loyalty offerings, partnerships and on-property benefits.

This individual will collaborate across various domains to create integrated Loyalty solutions exposed through partners, web, mobile, smart devices and voice channels. The ideal candidate will have a strong track record of collaboration, designing, building, and implementing architectures that are highly scalable, resilient, secure and flexible. This individual will work with product owners, other architects, software-designers and delivery leads across the organization to extend and introduce new technology into our Loyalty platform.


Education and Experience


  • Minimum 10 years’ experience as a software/technical architect or technical engineering lead designing and delivering distributed, scalable and highly resilient enterprise applications

  • Experience of large-scale digital transformations of legacy enterprise systems

  • Experience of evaluating SaaS vendor solutions and defining the architecture to integrate them within large enterprises

  • Experience creating conceptual, and logical architectural diagrams, and gaining stakeholder approval/alignment.

  • Ability to manage multiple solutions across multiple projects within tight timelines

  • Ability to apply forward thinking principles and innovation to future proof business solutions

  • 5+ years’ experience with APIs, microservices & event-based architectures and NoSQL technologies

  • 5+ years’ experience working with building and deploying distributed applications in Cloud environments


  • Undergraduate degree (Computer Science, Information Systems, or Computer Engineering) or equivalent experience

  • Experience of Loyalty and/or Loyalty finance and accounting business processes, software, and audit controls across an enterprise

  • 10+ years relevant work experience in software engineering with a focus on enterprise business systems and real-time integration

  • 6+ years of documenting and communicating solution architectures/designs to peers, executives and stakeholders.

  • Experience authoring IT standards, frameworks and patterns related to the modern application design

  • Experience in the deployment of business solutions in cloud environments

  • Demonstrated background in architecting in an Agile-delivery environment, (e.g., Scrum, Kanban, SAFe).

  • Passionate learner who actively seeks to learn about new technologies and approaches

  • Working knowledge of IBM Mainframe, and DB2

  • Excellent client/user interaction skills to determine requirements

  • Excellent written and oral communication skills

  • Excellent presentation and people skills

  • Ability to present complex ideas in user-friendly language

  • Ability to lead peer reviews across many domains

  • Ability to lead complex, cross-functional problem-solving initiatives.

  • Experience in researching and evaluating emerging technologies and trends, standards, and products.


Defining the Future-State Loyalty Architecture & Supporting Loyalty Business Projects

  • Leads and defines Loyalty projects architecture solutions to enable business objectives, and drive stakeholder alignment and drive detail design by engineers

  • Leads and defines the Loyalty systems architecture vision to deliver the next generation Loyalty platform and improve their travel experience with Marriott.

  • Defines solutions and patterns that address system and partner integration

  • Leverages short-term tactical solutions to achieve long-term objectives and advance the overall Loyalty management capabilities

  • Identifies and develops opportunities for reuse, migration, or retirement

Enterprise Planning & Execution

  • Development of Loyalty Target State Architecture and Roadmaps

  • Understand and evaluate current and emerging technology products and trends

  • Develop re-usable design patterns and best practices that can be leveraged by the enterprise

  • Socialize and educate the organization including service providers on design patterns that have been developed

Solution Architecture

  • Develop prototypes and architecture artifacts to support projects

  • Partner and consult with project teams to enable consistent solution design and implementations aligned to the architecture

  • Engage in IT Governance activities to promote consistency and solution compliance

Cross-Training, Technology Research, and Proof-of-Concepts

  • Obtain training & experience on business functions and technologies outside area of expertise.

  • Research emerging or existing technologies that may have specific business outcomes.

  • Conduct proof-of-concepts to determine the feasibility of technologies that could provide business benefits.

Building Successful Relationships

  • Collaborates with business and IT resources to help advance Loyalty platform agenda across the organization

  • Acts as a leader and advocate for architecture, including coaching, training, and career development to staff

  • Liaises with vendors and Service Providers to select the products or services to enable strategic goals



  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

  • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process

  • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.

  • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

California Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Colorado Applicants Only: The salary range for this position is $110,550.00 to $222,943.00 annually.

Hawaii Applicants Only: The salary range for this position is $133,766.00 to $245,238.00 annually.

New York Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Washington Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, 5/8/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.