Marriott Luxury Sales Coordinator in Topeka, Kansas
Job Number 22121781
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
The Luxury Sales Coordinator provides dedicated support on intermediary Group accounts supporting the Global Luxury Account Executives (GLAEs).
Education and Experience Preferred
Group background experience strongly preferred
High School diploma or equivalent
Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management
Demonstrated strong customer relationship and communication skills
Comprehensive knowledge of Group segment, ME! (Meetings Excellence), and other Group Intermediary programs
Thorough working knowledge of CI/TY–SFAWeb system including entry and reporting
Keen understanding of group intermediary segment
Proficient in computer skills: PowerPoint, Excel, TEAMs
CORE WORK ACTIVITIES
Monitor lead mailbox to ensure all group intermediary opportunities are entered in SFA CI/TY and sent to property/Sales Office in timely manner
Understand all GSO Group Intermediary accounts and ensure no opportunities are missed if created directly by property/Sales Office
Utilize customers’ sourcing tools such as Cvent, GroupSync, and any proprietary tools
Maintain proficiency with all computer systems utilized by GSO team (ex: SFA CI/TY, Tableau, Empower)
Heavy interaction with clients and properties on daily basis via phone or email
Assist on resolving issues with customer and/or property issue for Luxury brands
Handle, manage and prioritize multiple tasks in face-paced environment
Follow up with properties for response on all GSO Group Intermediary RFPs
Send communication to the field on behalf of GLAE
Enter at least forty (25) group RFP’s s per day into SFA CI/TY
Ensure appropriate properties (MARSHA codes) are selected for all opportunities
Ensure all opportunity information is accurate in SFA CI/TY, including Intermediary Account field, commission percentage, multi-year coding, etc.
Ensure all SFA CI/TY information is up to date and accurate i.e. Account, Address, Contact information, merge account/contract duplication
Work with coordinator team to develop and deliver monthly reports
Complete Manual Adjustment report with all supporting back-up clearly stated and alert GLAE and GLAD when ready to review
Generate Dashboard Report for manager monthly
Run a monthly production report for all Group Intermediary accounts
Generate other reports as requested by GLAD/GLAE
Develop trusted relationships with intermediary contacts and internal stakeholders
Manage customer favor requests
Work with manager on travel plans, scheduling visits, preparing for sales calls and organizing events (breakfast, lunches, dinners, receptions)
Assist with customer facing presentations
Cooperate within coordinator team to ensure workload is balanced, and daily task and special projects are completed in a timely manner. Ensure issues are escalated to manager.
Active participation in Coordinator calls, Team calls, and Quarterly Group calls for the purpose of sharing trends and best practices, addressing challenges, and refining and documenting processes and procedures the I-Team.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?