Sirius Computer Solutions Managed Services Power Systems Engineer - IBM i in Topeka, Kansas

Position Summary:

The “Managed Services Power Systems Engineer – IBM i” is responsible for

  • Operating system installation and upgrades

  • Installation and configuration of various software packages

  • Ordering and installation of patches and fixes (PTFs)

  • Problem analysis, documentation, root-cause analysis, and creation of incident reports

  • Troubleshooting, problem resolution, maintenance, and support

  • Performing cost analysis and technical reviews of customer environments

  • The position will have direct contact with Sirius customers, including travel to customer sites

Primary Duties & Responsibilities

  • Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)

  • Perform problem analysis and documentation, root-cause analysis, and create incident reports

  • Perform detailed troubleshooting for complex system engineering issues

  • Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems

  • Perform design, creation, implementation of custom CL scripts for automation as/where needed.

  • Perform on-demand save and restore operations using various technologies and software packages

  • Perform migrations and due-diligence documentation for new Sirius Managed Services customers

  • Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing

  • Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship

  • Coordinate with team with pre-sales questions regarding existing customer base

  • Work with IBM and other vendors to resolve customer issue

  • Act as a liaison among management, engineering, administration, and operations group

  • Provide guidance and on-the-job training to less experienced personnel

  • Provide on-call support in a defined rotation schedule

  • Interact with clients and vendors in a professional and collaborative manner

Position Requirements

Basic Qualifications

  • Bachelor degree in Computer Science, Information Technology, or a related field

  • At least five (5) years Information Technology work experience, including experience with troubleshooting and maintenance of environments running the IBM i operating system

  • Experience with Microsoft Office (Outlook, Word, Excel, etc.)

Other Required Qualifications

  • Demonstrated experience in technical support environment

  • Demonstrated experience with Mimix, iTera HA, or PowerHA

  • Demonstrated experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)

  • Demonstrated experience with Virtual I/O Server (VIOS)

  • Demonstrated experience with IBM Power Systems servers

  • Demonstrated experience with Backup, Recovery, and Media Services (BRMS)

  • Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS

  • Demonstrated experience with Hardware Management Console (HMC) and logical partitioning

  • Demonstrated presentation and communication skills

Preferred Qualifications:

  • Completion of certifications related to job role available from IBM

  • IBM i Administrator or current equivalent

  • IBM i Virtualization or current equivalent

  • Prior experience monitoring, maintaining, and performing roleswaps using Mimix

Data Privacy and Security :

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Essential Functions

The position exists to provide remote technical support and lifecycle consulting solutions to our Managed Services customers and as such requires the ability to interact with customers on an ongoing and regular basis. To provide the required coverage, must be willing to work after hours.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.