Sirius Computer Solutions Managed Services Power Systems Engineer - IBM i in Topeka, Kansas
The “Managed Services Power Systems Engineer – IBM i” is responsible for
Operating system installation and upgrades
Installation and configuration of various software packages
Ordering and installation of patches and fixes (PTFs)
Problem analysis, documentation, root-cause analysis, and creation of incident reports
Troubleshooting, problem resolution, maintenance, and support
Performing cost analysis and technical reviews of customer environments
The position will have direct contact with Sirius customers, including travel to customer sites
Primary Duties & Responsibilities
Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Perform problem analysis and documentation, root-cause analysis, and create incident reports
Perform detailed troubleshooting for complex system engineering issues
Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
Perform design, creation, implementation of custom CL scripts for automation as/where needed.
Perform on-demand save and restore operations using various technologies and software packages
Perform migrations and due-diligence documentation for new Sirius Managed Services customers
Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Coordinate with team with pre-sales questions regarding existing customer base
Work with IBM and other vendors to resolve customer issue
Act as a liaison among management, engineering, administration, and operations group
Provide guidance and on-the-job training to less experienced personnel
Provide on-call support in a defined rotation schedule
Interact with clients and vendors in a professional and collaborative manner
Bachelor degree in Computer Science, Information Technology, or a related field
At least five (5) years Information Technology work experience, including experience with troubleshooting and maintenance of environments running the IBM i operating system
Experience with Microsoft Office (Outlook, Word, Excel, etc.)
Other Required Qualifications
Demonstrated experience in technical support environment
Demonstrated experience with Mimix, iTera HA, or PowerHA
Demonstrated experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)
Demonstrated experience with Virtual I/O Server (VIOS)
Demonstrated experience with IBM Power Systems servers
Demonstrated experience with Backup, Recovery, and Media Services (BRMS)
Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
Demonstrated experience with Hardware Management Console (HMC) and logical partitioning
Demonstrated presentation and communication skills
Completion of certifications related to job role available from IBM
IBM i Administrator or current equivalent
IBM i Virtualization or current equivalent
Prior experience monitoring, maintaining, and performing roleswaps using Mimix
Data Privacy and Security :
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
The above primary duties, responsibilities, and position requirements are not all inclusive.
The position exists to provide remote technical support and lifecycle consulting solutions to our Managed Services customers and as such requires the ability to interact with customers on an ongoing and regular basis. To provide the required coverage, must be willing to work after hours.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.