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Rocket Software, Inc. Manager, Customer Solutions Engineering in Topeka, Kansas

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Manager, CSE (Customer Solutions Engineering) Project Delivery brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their Project managers are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.

Essential Duties and Responsibilities :

Team L eadership

  • Work with the Senior Manager of CSE Project Delivery to set goals and objectives for the team

  • Plan, strategize, and tracktasks and timelines for the team to accomplish set team goals

  • Communicate with team members daily to ensure day to day deliverables and roadblocks are being addressed

  • Manage Project Manager allocations and workloads based on incoming customer projects

  • Interface with Project Delivery Senior Manager on project escalations and strategy questions on behalf of the team

  • Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed

  • Mentor and connect team members to resolve employee training queries and questions

  • Create employee training plans and provideproject management training as appropriate

  • Develop and grow team members' careers by setting objectives for each employee and coaching them to ensure their goals are met

  • Resolve any team concerns or escalations with the Senior Manager of CSE Project Delivery

Services to Customers

Provide exceptional value-driven services to customers

  • Builds upon established Project Delivery techniques to help drive continual improvement 

  • Establishes credibility as a Rocket project management expert with all audience levels

  • Mentors and teaches junior project managers on product implementation strategies

  • Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively

  • Partners with Project Managers to communicate progress, risks and roadblocks considering customer objectives, timeframe, and budget

  • Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer

  • Guides Project Managers to keep projects on track by

  • Managing: Project schedules, deliverables, scope, resource forecasts, risks, communication

  • Planning: Securing resources according to agreed project schedule

  • Measuring: Checking project progress toward meeting its objectives

  • Evaluating: Determining the cause of deviations from the plan

  • Determining and taking corrective actions

  • Manage communication and alignment of customer and stakeholderresponsibilities and expectations,

Re quired Qualifications:

  • 8 + years in related Information Technology position

  • 5+ years Project Management, Consulting, or management experience

  • 5+ years development, application lifecycle or change management experience

  • PMP (Project Management Professional) Certification from PMI (Project Management Institute)

  • Previous customer facing experience

  • Excellent interpersonal skills

  • Critical thinking, analytical and problem solving

  • Relationship management

  • Excellent written and verbal communication

Preferred Qualifications:

  • Knowledge of distributed operating systems (Linux, Unix, or Windows), with experience with cloud technologies (AWS (Amazon Web Services), Azure, etc.) a bonus

  • Bonus: Experience with legacy platforms (Mainframe, IBMi)

  • Knowledge of databases and database concepts (DB2, Oracle, SQL Server, PostgreSQL, etc.)

  • Knowledge of Web Application Servers (WebSphere, Tomcat, Apache,or other Web Server / Application Server technologies)

  • Knowledge of REST API (Application Programming Interface) (or Java APIs (Application Programming Interface) (Application Programming Interface)) SOAP Services

  • Knowledge of JavaScript, Java, HTML5, shell scripting

  • Additional program, portfolio management and software development methodology certification


Bachelor’s or master’s degree or equivalent work experience

Travel Requirements:

Up to 10-25%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT (Information Technology) Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.


Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!