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Job Number 22185917

Job Category Rooms & Guest Services Operations

Location CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States

Schedule Full-Time

Located Remotely? Y

Relocation? Y

Position Type Management

Responsible for the leadership and management of a subset of luxury hotel operations (currently defined as Edition, St. Regis, Ritz Carlton, W and Bulgari). Ensures implementation and execution of the luxury brand service strategy and luxury brand initiatives for each brand, as appropriate, located in the area with the objective of meeting or exceeding guest expectations.

Works in close partnership with the General Managers of each unit and provides leadership, resources, and influence to positively affect the overall performance of properties in all areas; including, financial, customer, employee and owner. The Managing Director, Luxury will support openings and development efforts to ensure continued growth and serve as the principal interface with property ownership. Managing Director, Luxury will partner closely with the Market AVP and AGMs to maintain hotel operations alignment in a specific geography.

Serve as the brand PoC in the continent team – acting as the foremost local expert on luxury brand standards/culture. Serve as a secondary spokesperson for external media outlets – focusing on initiatives and products rather than broad brand performance.

EXPECTED CONTRIBUTIONS

• Operations/Property Management

• Maintain brand standards and drive brand differentiation for assigned lodging brands within area

• Utilize property, continent, and centralized corporate services to ensure operational excellence

• Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent

• Collaborate on new hotel development

• Deliver balanced scorecard results across area of responsibility

• Approve property and area customer engagement/guest satisfaction goals and ensure action plans are being executed

• Talent Management

• Ensure property AES action plans are being executed

• Accountability for selection and performance management of property GMs

• Accountability for developing bench strength for GM level and GT levels

• Accountability for initiating the LPA for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance

• Sales and Revenue Management

• Review sales goals and strategies in area to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market

• Develops effective revenue management strategies and sets aggressive goals that drive the area’s financial performance

• Monitor and communicate changes regarding market conditions in area to both supervisors and subordinates

• Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand

• Financial Management

• Accountable for P&L performance of area hotels

• Partner with President to conduct property level financial critiques

• Partner with President to take responsibility for reviewing and approving property operating budgets and CapEx plans

• Develop strategies to improve properties’ financial performance

• Accountable for cost containment and leveraging efforts within area

• Collaborate with Revenue Management, Sales & Marketing, and Finance to effectively manage P&L

• Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning

• Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in area, in accordance with SOPs

• Owner Relations

• Establish and maintain relationship with owners

• Manage an effective balance between owner interests and MI interests

• Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results

• Maintain knowledge of loan agreements and management contract requirements for area properties

• Ensure compliance with contract, owner obligations, and reporting requirements

• Collaborate with FBP to meet with asset managers/owners for business reviews

• First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to OFS rep (if a portfolio owner in CALA) and/or President as appropriate

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED:

• 10+ years of progressive experience in hotel industry preferred and prior leadership roles or GM assignments with responsibility for multiple units

• Operations experience or GM assignments with responsibility for multiple units (for international positions, international experienced is preferred)

• Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management

• Demonstrated ability to operate in a highly matrix organization and leverage centralized organizational resources

• Ability to independently manage multiple projects simultaneously.

• Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity

• Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns

• Track record of creating positive and influential owner relationships

PREFERRED SKILLS AND KNOWLEDGE:

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework

• Strong organization skills

• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning

• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly

• Ability to manage customer preference, loyalty, and engagement

• Ability to take constructive action without relying on directions from others

• Ability to network and build relationships to grow the business

• Strong problem-solving skills; encourages new innovative solutions when appropriate

• Strong communication skills (verbal, listening, writing, presentation)

• Effective influence, consensus building, and negotiation skills

• Ability to effectively manage and support change

• Strong associate relations and customer relations skills

• Proven success in talent management and manpower decisions

Education and Professional Certification:

• Bachelor’s degree in related area, or equivalent relevant experience

• Graduate degree preferred, e.g., MBA or related degree

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?