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Veterans Affairs, Veterans Health Administration Medical Support Assistant (Adv) in Topeka, Kansas

Summary

Interested candidates will be reviewed monthly based on cut-off dates below. 1st cut-off: 10/19/2020

2nd cut-off: 11/20/2020

Final cut-off: 12/31/2020

Responsibilities

The MSA (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team (PACT), or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The MSA (Advanced) coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Serves as the front line of contact with patients. Sets the tone for the quality of healthcare and services at the VA. Receives and screens telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forwards calls to team members as needed and/or take messages. Processes first party requests for medical records and written (faxed) requests for medical information from hospitals and/or doctors. Participates in the daily huddles and weekly meetings with each assigned team for patient care planning and management. Manages position responsibilities by setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs with little supervision. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers and other administrative and professional staff. Other duties as assigned. Work Schedule: Monday - Friday 8:00 am - 4:30 pm

Financial Disclosure Report: Not required.

Requirements

Conditions of Employment

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency - MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Preferred Experience: Experience scheduling and coordinating appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary; coordinating appointments schedules with other clinics in order to avoid conflicts; ensuring appointments are timely and in accordance with physicians' requests; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); entering appropriate information into the electronic record; providing information via telephone and in person to the general public, members of the professional staff, patients, and other medical center personnel in response to inquiries regarding appointments; managing a tracking system for follow up care such as consults, tests, etc.; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs, providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions. Grade Determinations: In addition to the Basic Requirements, candidates must meet the following for the GS-06 Grade level.

References: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard. The full performance level of this vacancy is GS-06. Physical Requirements: Work is mostly sedentary and requires prolonged sitting and typing; Light lifting (under 15 pounds); Light carrying (under 15 pounds); Reaching above shoulder; Walking (up to half hour); Standing (up to half hour); Kneeling (up to half hour); Repeated bending (up to half hour); Ability to read written material; Depth perception; Hearing (aid permitted).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.

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