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Facebook Operations Excellence Manager in Topeka, Kansas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Payroll Service Excellence Manager is responsible to lead and manage the Quality and Continuous Improvement within the Global Payroll, with the vision of establishing and maintaining a continuous improvement culture, within the operational teams, focused on high quality processes and services.The scope of support the Global Payroll with main areas of activity: Continuous Improvement, Quality, Automation and Technology, Performance Management, Knowledge Management and Business Management.

Required Skills:

  1. Partner with business leaders, within and outside of CAO, to understand their organization’s vision, objectives and improvement needs, in order to help them define and drive optimization

  2. Identify process improvements related to customer satisfaction, quality and efficiency, by analyzing specific performance metrics and operational results and needs

  3. Manage the portfolio of continuous improvement initiatives and projects and supervise the proper planning and resource allocation to ensure successful completion

  4. Drive and/or participate in regional and global initiatives/projects, in the areas of responsibility

  5. Establish a culture and mindset oriented to Lean and Six Sigma, by ensuring training and coaching and better equipment of the operational teams to handle continuous improvement topics. Define and drive the organization of Kaizen and Lean events for the operational teams

  6. Define, maintain and continuously improve the Payroll Operations model, based on the maturity level and business needs of the operations. Support and drive the creation of specific reports and tools accordingly

  7. Ensure proper pipeline management, aligned to the global approach, for Desktop Automations and Robotic Process Automation projects and initiatives, and actively drive the governance framework around these initiatives

  8. Develop and maintain a framework for predictive and operational analytics, to aid the operational teams and managers to take data driven decisions in their areas

  9. Overall accountable for the Knowledge Management framework within the Region and for proper compliance of the operational teams to this framework

  10. Support the regional and global leadership in various business management topics, like scope movement and transitions, budget creation and tracking, audit preparations, internal controls etc.

Minimum Qualifications:

  1. Project and process management skills and experience

  2. Evidence High degree of client orientation and service oriented

  3. Analytical approach to problem solving, high degree of proactive behavior and result orientation

  4. Structured thinking and self-organization, deadline focused

Preferred Qualifications:

  1. Experience in Finance or Shared Services Operations (insourced or outsourced), in leading a similar function for 3+ years

  2. Lean Six Sigma, quality and process improvement experiences, holder of a Six Sigma certification (Green Belt or higher)

  3. PowerPoint and Excel skills

  4. Experience managing a team and building relationships across several countries/cultures

  5. Excellent communication skills

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.