Rocket Software, Inc. Principal Customer Solutions Engineer - Data Intelligence in Topeka, Kansas
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Principal Customer Solutions Engineer brings creativity, curiosity and passion to the role. They demonstrate deep technical versatility, and the experience to deliver exceptional post-sales deployment services to Rocket’s customers. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality, and innovation. They demonstrate that we take our commitments seriously - to our customers, to our partners, and to each other.
Responsible for delivering customer-facing implementations for the Rocket Data Intelligence (“DI”) Product Suite
Leads successful customer service engagements by providing architecture, design, and delivery of DI Product Suite
Represents Customer Solutions Engineering (“CSE”) team, working with Support, Product Management, and Development teams to test and resolve product issues
Determines technical resource skill requirements for project delivery tasks
Assist Project Management team in change control, risk management, planning, estimating, and driving toward expected outcomes
Develops and demonstrates deep expertise in the Rocket Data Intelligence product suite
Collaborates with cross-functional teams, serving as a thought-leader in the area of Enterprise Data Management and providing feedback on product roadmaps and new features
Articulates the practical application of the products in a variety of customer environments
Identifies opportunities for additional customer technology enhancements through understanding of Rocket product portfolio
Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals
Services to Customers
Provide exceptional value-driven services to customers
Builds upon established solution delivery techniques to help drive continual improvement
Guides and trains customers in best practice configuration and use of Rocket products
Establishes credibility as a Rocket product expert with all audience levels
Mentors and teaches other consultants on product implementation strategies
Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
Assertively and persuasively deals with challenges
Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe and budget
Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
10+ years in related Information Technology position
8+ years Consulting or Team Lead experience
8+ years software/interface development is a plus
Strong technical knowledge in the following areas:
Relational Databases (e.g., Oracle, Teradata, IBM Db2)
ETL Tools (e.g., Informatica, IBM DataStage, Ab Initio)
Data Modeling (e.g., erwin, SAP PowerDesigner)
Business Intelligence (e.g., IBM Cognos, SAP BusinessObjects, SSRS)
Big Data (e.g., Apache Hadoop, Hive, Flume, Cloudera)
Experience with technologies highly desired:
Enterprise Data Management
Rochade/becubic, or any other Metadata Management solution
Broad knowledge of environments in which Rocket Data Intelligence (previously “ASG Data Intelligence”) based solutions will be deployed—web technologies, Java and .Net architectures, UML, and ER modelling disciplines
Significant capture experience on large, complex, IT solution deals involving consulting partners
Up to 25% travel required during key implementation periods
Bachelor’s Degree in Computer Science/Information Systems or similar required; Advanced Degree preferred
The base salary range for this role is $124,572.50 - $155,715.75 /year. Exact compensation may vary based on skills, experience, and location.
What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to email@example.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.