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Verint Systems, Inc. Principal Engineer, Site Reliability in Topeka, Kansas

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

Verint’s Principal Engineer, Site Reliability Engineering (SRE) applies sound engineering and anti-fragility thinking to automate deployments, improve outage response, measure and improve performance, enhance observability, break down walls between organizations, eliminate toil, establish best practices, and advance continuous improvement. In the true spirit of DevOps, this role requires cross-organizational collaboration and partnership.

Principal Duties and Essential Responsibilities:

  • Document, agree and implement a consequence practice when an error budget is breached

  • Lead our transformation to “everything as code” using Ansible and Terraform

  • Partner with R&D and Operations teams to enhance telemetry

  • Work with Architects to design for availability and performance

  • Work with engineering to provide intelligence on system performance for continuous improvements

  • Use operational intelligence from observability and telemetry to Auto Remediate for availability

  • Gather data and use AI to infuse predictive alerts and actions

  • Design, Automate and run Anti-fragility tests, and conduct Fire drills to ensure resiliency

  • Work with stakeholders to provide production sizing guidelines for cost based Autoscaling

  • Create, manage and maintain SLI’s and SLO’s.

  • Lead operations, rapid emergency repose efforts, help with blameless postmortems and follow up on engineering actions

  • Work with product owners to support incremental and continuous deployments into production

  • Act as a mentor for Cloud Engineering colleagues

  • Provide leadership expertise for new operational standards and best practices

  • Participate as a subject matter expert on process improvement, training & tool development

  • Serve as subject matter expert for assigned specializations by providing technical leadership and technical engineering expertise.

    Minimum Requirements:

  • Bachelor’s degree in Computer Science, Engineering or other related technical filed or equivalent experience

  • 8 years experience with high-level language, e.g.: Java, C#, Python, etc.

  • Demonstrable experience automating build, testing, deployment, alerting, and any other similar work

  • 3 years supporting a multi-region, multi-tenant, SaaS or PaaS environment

  • 2 years experience with AWS (preferred AMI, EC2, EBS, ELB, IAM, KMS, RDS, S3, SNS, VPC, Route 53, CloudWatch, Lambda)

  • 3 years experience with automated delivery tools, e.g. Harness, Jenkins, Azure DevOps

  • 2 years experience with Infrastructure as Code, e.g. Terraform

  • 3 years experience with Docker, Kubernetes, HELM, YAML

  • 3 years experience with Git and branching strategies and automated config management, e.g. Chef, Ansible

  • Excellent problem solving skills

  • 2 years experience with observability frameworks (telemetry, log aggregation, APM, synthetic testing), e.g. DataDog, AppDynamics, Splunk, etc.

    Preferred Skills:

  • AWS Developer, DevOps, SysOps, or Solution Architecture certifications

  • Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects

  • Excellent written and verbal communication skills

  • Demonstrated experience working in agile environments

  • Experience of implementing and managing Data processing platforms that meet regulatory compliance regulation such as PCI-DSS, HIPAA and GDPR

  • Excellent organization, time management, and project skills

  • Previous success operating in a matrix environment

  • Have successfully lead a DevOps or SRE transformation from a technical perspective

  • Strong Analytical skills