Job Information
Lumen Process & Enablement Mgr-Cust Engagement in Topeka, Kansas
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Process and Customer Manager - Customer Engagement will be a dynamic challenging role, with a major focus on data analytics in support of our Public Sector segment. The role will focus on data extraction and analysis, leading to strategic insights that help drive further opportunities for revenue growth. Additionally, the role will assist with data needs from the process optimization team as a means of supporting development of baseline and target metrics as a measurement of success.
The Main Responsibilities
Gather data from various public sources, including GovWin and GovNavigator
Gather data from various internal sources.
Ensure data quality and integrity through rigorous validation and cleaning processes.
Perform statistical analysis to identify trends and insights.
Use data mining techniques to uncover patterns that can inform decision-making regarding revenue growth, customer focus and contract level information.
Develop and maintain dashboards, reports, and visualizations to present data insights clearly.
Create written reports and presentations for stakeholders.
Provide actionable insights to support strategic planning.
Assist in the development of evidence-based recommendations by interpreting data findings.
Work with various leaders to understand their data needs and provide relevant insights.
Collaborate with Process Optimization peers to understand initiative goals, select appropriate data sources and establish baseline and success metrics.
Facilitate training and workshops to help stakeholders understand and use BI tools effectively.
Stay updated with the latest BI technologies and methodologies to enhance data analysis capabilities.
Translate insights into potential campaigns and lead generation opportunities
Lead and manage projects from inception to completion.
Coordinate with cross-functional teams to ensure timely delivery of solutions.
What We Look For in a Candidate
Required
Bachelor's degree or equivalent education and relevant experience
5+ years of related business/data analyst experience
Proven experience with data extraction and analysis tools
Strategic thinking and application skills
Preferred
In-depth experience with PowerBI
Experience working with sales and revenue data in a revenue/sales operations capacity is a plus
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)
Bonus Structure
Requisition #: 336413
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/02/2025