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Nelnet Program Administrator – Consumer Services in Topeka, Kansas

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Program Administrator oversees the administration needs of projects and programs to support Consumer Services One Team Model. They are responsible for supporting a common set of best practices, standards, processes, and templates for project, program, and portfolio tracking. The Program Administrator provides ongoing configuration, support, administration, maintenance and technical solutions to the toolset used within Consumer Services to house and manage processes and metrics

As a Program Administrator, a typical day might include:

  • Providing support and administrative duties for active programs; managing templates and plans, partnering with development teams, Scrum Masters, Product Owners supporting active programs to ensure adherence to standards.

  • Document and evolve nuanced development lifecycle methodologies to meet business objectives across a variety of programs.

  • Administration, training, and technical support for users of One Team Model tools: Confluence and Jira.

  • Assisting with development and utilization reporting metrics for monitoring and analysis.

  • Assisting in the development and maintenance of the standard dashboards and metrics used to support the programs.

  • Performs value stream mapping exercises for all processes owned within Consumer Services for the purpose of streamlining and eliminating waste.

  • Building business acumen, industry knowledge and process expertise.

Developing best practices and providing oversight to Jira and Confluence for Consumer Services team

Education:

  • Bachelor’s degree in Information Technology or related field or relative experience

  • Certifications (preferred)

  • ACP-100 JIRA

  • ACP-200 Confluence and Jira

  • ACP-300 Jira for agile processes, Jira and Confluence

Experience:

  • 2-3 years’ experience with Atlassian products, including Confluence and Jira.

  • Experience working with Agile and Lean Frameworks

  • Experience in working on highly visible value deliverables and meeting milestones throughout a project. 

  • Experience providing analytical reporting and metrics. 

  • Experience coordinating collaboration between multiple business segments. 

  • Experience developing and enhancing complex processes using value stream mapping or similar lean approaches.

Competencies – Skills/Knowledge/Abilities:

  • Strong verbal, written, and documentation communication skills with the ability to communicate at all levels of the organization.

  • Excellent problem solving and analytical skills

  • Self-directed and highly motivated, able to prioritize and manage multiple concurrent tasks.

  • Ability to work independently and collaborate with members of a high-performing team in a fast-paced environment.

  • Understanding of loan origination and servicing a plus.

Colorado residents; pay range for this role is $70,000 - $110,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

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