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Salesforce.com, Inc Resource Management Analyst in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

What you’ll be doing....

The Global Services Operations team within Tableau, a Salesforce company, is looking for an energetic, customer-focused Services Analyst to join our team of analysts responsible for coordinating Professional Services engagements. You will be the primary point of contact for customers and will be an integral part of ensuring our customers receive value from their services engagement. You will confirm engagement details with customers, coordinate the assignment of resources, and ensure successful delivery.

Some of the things you’ll be doing include…

Primary Responsibilities (Essential Functions):

  • Quickly and effectively coordinate the kickoff of newly signed engagements

  • Effectively manage and drive success across a portfolio of projects and become a trusted advisor to the business

  • Monitor and measure project timelines and identify solutions to drive efficiencies and overall project success.

  • Proactively manage backlog of existing engagements

  • Independently manage internal and external customer issues with responsibility for overall customer satisfaction and success. Proactively reach out to customers based on their specific needs.

  • Build relationships with services sales and delivery team members to ensure a cohesive experience for customers

  • Oversee the approval and signature of project contracts such as SOWs and Change Requests

  • Maintain and project a solid understanding of all Tableau product lines and corporate messaging

  • Be an advocate for Tableau Services products and capabilities within the broader Salesforce organization

Additional Responsibilities:

  • Work cross-functionally to improve processes, contributing to the success of team members.

  • Proactively analyze parts of the services business using Tableau products

Who you are…

  • Experienced . A minimum of 3+ years of experience in a customer facing, resource management or project manager role within the professional services sector and experience in a fast paced, corporate environment. Previous experience in the tech/software space and/or sales environment would be ideal.

  • Technical . Strong technical and analytical skills. Prior experience with Tableau products preferred.

  • Team Player . You’re the best at what you do and know how to work with your colleagues to get their best. Develops relationships with internal and external stakeholders. Ability to influence without authority.

  • Excellent Communication . You know what to say and more importantly, how to say it. Strong written and verbal communications skills. Proven track record of success in a customer facing environment.

  • Organized. Being super organized is in your DNA. You are detail-oriented, you follow through on commitments, and you go the extra mile for customers. Strong ability to multitask and prioritize tasks based on the needs of the business/customer.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.

For Colorado-based roles: Minimum annual salary of $65,800. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/



If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

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