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Sedgwick Risk Services Team Lead in Topeka, Kansas

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Risk Services Team Lead


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE : To oversee a team that is responsible for the assignment of loss control and/or premium audit activities within a specified geographic area. To oversee vendor management, inventory management, new vendor orientation, client relations, dispute resolution, and provide assistance with maintaining Sedgwick’s commitment to providing quality and timely reports for customers.


  • Oversees all work performed by staff and independent contract auditors.

  • Dispatches new orders for region and coordinates relief trips as needed.

  • Maintains diary management for assignments. Reviews reports daily and follows up with independent contract auditors on current inventory.

  • Provides orientations for new field independent contract auditors with online system.

  • Reviews field independent contract auditors for quality issues.

  • Handles additional pay requests.

  • Works with talent acquisition to find new independent contract auditors in needed territories.

  • Works with the director of operations regarding customer / independent contract auditor issues.

  • Contacts customers for contact help and/or provides status on current inventory.

  • Requests due date extensions when needed on assignments needing more time.

  • Corresponds with clients regarding service issues.

  • Discusses new clients and informs management of issues or new programs.

  • Supervises quality control by reviewing work submitted, distributing updated requirements, and addressing carrier issues.

  • Maintains “Performance Standards” for customer “overdues” and contact policies.


  • Performs other duties as assigned.

  • Supports the organization's quality program(s).

  • Travels as required.


  • Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

  • Supervises work of up to 40 independent contract auditors.


Education & Licensing

Bachelor's degree from an accredited college or university preferred. Industry designation preferred.


Six (6) years of risk services industry experience including one (1) year of supervisory experience or equivalent combination of education and experience required.

Skills & Knowledge

  • Excellent oral and written communication skills, including presentation skills

  • PC literate, including Microsoft Office products

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Proven management/leadership skills in a fast-paced environment

  • Ability to create and complete comprehensive, accurate and constructive written reports

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.