Acxiom LLC Senior Delivery Analyst in Topeka, Kansas
At Acxiom, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. As a Senior Delivery Analyst, you will receive exposure to all functions and learn the end-to-end mechanics of Acxiom’s business. Daily, you will build & execute the necessary processes to deliver data products and information to customers. You will analyze customer requirements and ensure that the requirements reflect the actual needs of the customer and advise on potential process improvements and optimum use of data
Design, setup, monitor, and validate data product workflows leveraging standard processes and procedures for client accounts. Ensure workflows and quality audits meet client requirements, service level agreements and security policies. Identify, document, and make necessary workflow changes to meet client requirements. As a Senior Delivery Analyst, you will be responsible for consistently delivering and executing projects within Acxiom’s Data platform. Day to day, you will be managing multiple projects at a time by analyzing priorities, metrics, and deliverables.
DUTIES AND RESPONSIBILITIES
Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders. Design, construct and execute data workflows, verify input/output counts, monitor data processing, and audit/verify the results based on historical trends.
Validate source and output data, data formatting specifications, and output requirements according to specifications to ensure zero defects.
Deliver accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms.
Ensure compliance with quality assurance processes, established process and procedures, project requirements and service level agreements/expectations.
Research, troubleshoot, and lead the resolution of data or processing issues according to product, client and / or third-party vendor specifications. Experience with probing complex issues to truly understand root causes. Performing the necessary solution changes or fixes to implement as well as the actual work to implement/fix.
Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.
Independent and accountable for effective time management to meet deadlines, including taking Initiative to monitor work after hours.
Continually educates themselves on new Product features, improvements, and releases.
Consults with and mentors junior team members on most efficient processing techniques and best auditing methods; acts as an escalation point for less experienced associates.
Bachelor’s degree from a four-year college or university or minimum 4 years relevant industry experience in Information Technology
Experience leading continuous improvement activities
Self- motivated that can work well individually and within a diverse team environment
Effective communicator with great time management skills
Microsoft Office applications
Demonstrated ability to communicate with clients and internal stakeholders
Attention to detail, important to monitor and audit solution processing services
Big Data Analysis
PII / Pseudonymous Data
USPS Address Standards
Encryption/Decryption (PGP/GPG, SDMS, GIS)
AWS (Amazon Web Services)
File Transfer Protocols
What will set you apart:
SQL / PL –SQL
We believe in building an awesome workplace where associates feel engaged and want to come to work every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance, even when our associates are at work.
As a part of our team, you will join a fast-moving, dynamic, “get stuff done” culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what’s right, legally and morally for our customers. At Acxiom, we believe in exceptionalism. We don’t aspire to be mediocre, good, nor even phenomenal – we intend to be the absolute best in everything we do.
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact email@example.com
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