Job Information
Lumen Senior Manager CS Program Management in Topeka, Kansas
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sr. Manager CS Program Management role requires working collaboratively with leaders across the Lumen organization to design, execute, and lead multiple teams through Enterprise or Partner Transformation change efforts of varying size and complexity.
This role will utilize change management principles, processes, and tools to focus on driving financial and operational results for our customers, behavioral changes; leading change strategy, and assessing stakeholder impacts and organizational readiness, recommending and/or implementing appropriate communication, training, and behavioral change solutions, and measuring effectiveness to enhance organization, group, and individual performance.
The Main Responsibilities
Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability.
Facilitate cross-functional coordination across project plans, lead work stream dependencies and the impact on downstream working groups. Manage overall transformation activities, plans and schedules associated with deliverables/milestones.
Track updated accomplishments, KPIs, key issues and/or change controls, lead working group meetings. Create weekly project status and executive reporting.
Proactively engaging with stakeholders to identify challenges, recommend solutions and manage expectations.
Anticipating customer/employee needs, recognizing and acting on opportunities to enhance experience
Proactively gather and analyze data, evaluate results, and develop recommendations and road maps across multiple workstreams. Recommend measures/metrics to monitor aligned with tactical plan execution/implementation and track measured progress. Partnering with finance team for value assessment and tracking.
Work with Customer Success/Sales Directors/General Managers, in identifying other opportunity areas to strengthen the sales and Customer Success partnership.
Build and maintain effective partnerships with key cross functional leaders (Customer Success, Sales, Service Delivery, Service Assurance, CFS leadership) and coach/guide project team
Partner closely with HR and recommend appropriate new or revised change management tools and practices
Complete all other assigned duties
What We Look For in a Candidate
Minimum of a bachelor’s degree, preferably in business administration or economics. Master’s degree is preferred
Strong interpersonal and influence skills; effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects
Excellent oral and written communication skills, ability to interact effectively with all levels of management and Partners
Leading and understanding large, complex transformation projects
Highly organized, ability to prioritize tasks effectively
Ability to lead, guide and coach project team members in complex transformations
Ability to navigate complex organizations to get the answer you need through perseverance and personal initiative, drive and conviction
Ability to interpret financial statements and P&L
Ability to prioritize, manage time effectively, escalate issues appropriately, and keep information confidential is critical to this position
Ability to adapt to new opportunities and challenges as the business evolves
Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$129,639.00 - $172,852.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121.00 - $181,494.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603.00 - $190,137.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)
Bonus Structure
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336693
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/16/2025