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Acxiom LLC Senior Manager Delivery in Topeka, Kansas

Senior Managers provide vision, leadership, and guidance to associates; coaches and mentors direct reports to ensure an inclusive, motivating work environment, and desired business outcomes are achieved. Accountable for performing all of Acxiom’s Expectations of a Leader and modeling Acxiom Core Values. The Senior Manager serves as a client- or account management’s day-to-day point of contact for resourcing a particular job family for multiple accounts or larger / more complex accounts. The Senior Manager Delivery is responsible for mentoring and providing oversight for an assigned job family, ensuring skills are developed and career paths are established. Also responsible for the assignment of client focus for each individual as well as ensuring each associate is appropriately utilized in their role across one or multiple clients.

What you will do:

  • Takes accountability for deliverables, ensuring quality, and managing the team’s work to ensure success

  • Manages direct communication with the client including production and development status, new solution innovations, monthly billing, expense management, project change requests and overall team direction

  • Ensures adequate solution architecture coverage for assigned account and manages client and group expectations for production demand or implementation needs.

  • Manages business area expenses within the established budget and clearly communicates spending guidelines as appropriate

  • Collaborates with other leaders to continually review and enhance operational performance and strategy

  • Acts as advisor to associates to meet deliverables and resolve problems. Serves as the ultimate escalation point for business-related issues

  • Establishes and recommends changes to policies or practices which affect their direct teams

  • Develops and mentors staff through on-boarding, open communication, learning and development opportunities

  • Creates line of sight and translates corporate messages to the team-level through regular communication channels (e.g., regular meetings)

  • Proactively identify associate development needs (i.e. skills gaps) and implement plans to address them

  • Appropriately staff teams for both short and long-term needs

  • Ensures the appropriate span of control per org-level guidelines

  • Responsible for setting performance goals aligned with team and cascaded goals for reporting associates

  • Conducts performance reviews and quarterly goal setting meetings with associates

  • Partners with Human Resources on employee relations, compensation, staffing and performance management

  • Drives and ensures up-to-date production documentation materials for standard processes to follow for associates

  • Lead an agile development team

What you will need:

  • Typically, more than 5 years of experience leading and coaching associates

  • Proven leadership experience, meeting expectations of a leader at Acxiom

  • Ability to innovate and work in a fast-paced environment

  • Knowledge of conventional database marketing practices and methodologies

  • Knowledge of Identity Resolution and Graph Management including known and anonymous data

  • Knowledge of Privacy issues related to digital and online data management

  • Very strong written & oral communication and presentation skills.

  • Ability to understand and absorb complex technical concepts and communicate them to a non-technical audiences effectively.

What will set you apart:

  • Internal candidates preferred

  • "Senior" level or higher in current individual contributor role (or current Senior Manager)

  • Experience with Cloud technology, Hadoop capabilities and FUSE is a plus but not required

  • Experience with Jira

  • Experience as a Solution or Sales Architect

  • Experience managing large complex projects and teams

  • Knowledge of Acxiom Marketing Services and Data solutions

  • Knowledge in digital marketing platform operations, digital ad targeting platforms, application of consumer and behavioral data in ad tech

  • Financial Services Industry knowledge #GD17

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .

Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com

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Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

About Us (http://www.acxiom.com/about-acxiom/)

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Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting)

Careers Page

LinkedIn (http://www.linkedin.com/company/acxiom)

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