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Job Description

OBJECTIVE:

• Serve as a primary liaison and point of contact for vendor operations and vendor oversight, including vendors performing case management, case intake (i.e., Call Centers), scientific literature review, etc.

• Oversee operations performed by the PV BPO vendor including contract compliance, quality and timeliness of deliverables

• Serve as the primary liaison and point of contact for vendor operations including the PV BPO vendor and/or vendors performing case management, case intake, literature review; call centers

• Provide Subject Matter expertise (SME) during audits and inspections in the areas of case processing/case management activities, literature monitoring, legal case processing, vendor oversight, etc.

ACCOUNTABILITIES:

• Provide leadership and oversight on case management for the Global PV Operations Team to ensure adverse event information is processed according to company timelines and quality standards

• Oversee regulatory submissions for ICSRs from the Global Safety database, on-time delivery of adverse event reports to global Health Authorities, alliance partners, local operating companies (LOCs) including SUSAR and SAE communication to ECs and investigators as applicable

• In partnership with the Global Standards and Compliance team, direct and manage communication with alliance partners, LOCs and CROs regarding the evaluation and processing of ICSRs

• In partnership with the Global Standards and Compliance team, lead and direct the review and approval of alliance partner safety data exchange agreements for the inclusion of appropriate safety reporting requirements

• Ensureoverall performanceofthedepartmentand compliance with global regulatory requirements by implementation of appropriate SOPs, processes, metrics, and monitoring of performance and compliance, and training at a global level

• Oversee and direct reconciliation processes for case exchange with LOCs and alliance partners

• LeadPV relationshipwithPVBPOvendorand/orvendorsperformingcase management to ensure compliance with SLAs

• Support LOCs in PV tasks respondingto queriesand requests regarding case handling

• Interfacewithcommercialqualityforproductcomplaints;assistinobtainingfollow-upwhennecessaryforadverseevents,productqualitycomplaintsor other safely information

• Directrelationshipwith and outputofBPOpartner(s)in accordancewith SLA

• Liaiseswithfinancial/projectmanagementforbudgetplanning

• Approveactualinvoicesandconfirmaccuracyofspendandbills

• Coordinate clinical and project management case processing teamstoassess/predictcasevolumestoensurestaffingplanning at vendor

• Leadplanningforad-hoccaseprocessingrelatedprojects e.g.

• Legal cases or AE/SAEs generated through marketing surveys

• Lead and facilitate regular joint operating committee meetings to review / address issues if needed for: Adherence to KPIs and SLAs. Forecast demand. Issueescalations.Continuousimprovement initiatives. Change management

• Manage/reviewdeliveryagainstMSAterms

• Monitor global KPIs and SLAs

• Ensure quality of deliverables across teams

• Represent voice of vendor to PV function

• Provide guidance to delivery teams

• Maintain operating manual (describing operating rules with vendor)

• Lead change management and ongoing training

• Establish and manage vendor oversight procedures

• Partner with QA to establish and manageBPO vendorqualityagreement procedures include vendors performing case management/intake activities or literature review and surveillance

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s required. Advanced degree in scientific/medical field preferred

• Minimum6yearspharmaceuticalorhealthcarerelatedindustryexperience required

• Minimum 5 years PV experience with 3 years experience working with CROs, vendors, and relationship management required

• GlobalexperiencewithCROs,vendorsandrelationshipmanagement preferred

• Good cross cultural understanding and experience

• Experience in people management and well developed skills in teambuilding, motivating and developing people

• Demonstrated skills in negotiation and consensus decision making

• Criticalthinkingandanalyticalskillsandabilitytomakekeydecisions

• Demonstrated effectiveness in external partner relationship management

• Understandingofmedical/scientificterminology

• GoodknowledgeofPVregulationsfortheglobalpre-andpost-market, i.e. FDA, EMA, ICH GVP

• Experience with safety databases, including MedDRA and WHO Drug

• Excellent written/oral communication skills

• Accuracyandattentiontodetail

• Flexible mindset

• Team worker with collaborative approach

• Ability to prioritize under pressure

• Welldevelopedorganizational skills

LICENSES/CERTIFICATIONS:

• RN or Pharmacist preferred

TRAVEL REQUIREMENTS:

• Some travel to global Takeda sites may be required

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Massachusetts - Virtual

U.S. Base Salary Range:

133,000.00 - 209,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Massachusetts - Virtual

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

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