Job Information
Humana Senior Problem, Incident and Event Management Engineer in Topeka, Kansas
Become a part of our caring community and help us put health first
The Senior Problem, Incident, and Event Management Engineer leads technical support teams in restoring services during periods of disruption or outages across key technology platforms and applications. The engineer plays a crucial role in managing critical incidents across all IT domains, ensuring swift and effective resolution.
Key Responsibilities
Provide clear and concise verbal and written communications regarding critical incidents, including summaries, impacts, and status updates to diverse audiences.
Disseminate technical details and summaries to help drive strategic direction.
Lead critical incident calls and bridges, managing participants with a focus on restoration actions.
Establish and implement policies, processes, and systems to ensure a high-quality incident management process.
Monitor and analyze incident and issue trends to inform departmental strategies.
Make informed decisions on complex technical issues to achieve resolution promptly with minimal supervision.
Work closely with cross-functional IT teams, including internal stakeholders and external vendors or consultants.
Maintain a high-level understanding of industry-standard technologies, including network, cloud, and application support.
Utilize industry-standard on-call paging solutions, such as ServiceNow, and proficiently use Microsoft tools and other collaborative applications.
Use your skills to make an impact
Requirements:
Nontraditional Work Schedule
Ability to work third shift or similar within an Eastern Time zone framework (night shift).
Availability to work weekends and select holidays, including January 1st.
Participation in an on-call shift rotation.
Experience
3-5 years of Major Incident Management experience.
Strong background in IT Service Management (ITSM) practices, including Incident, Problem, and Change Management.
High-level understanding of network, cloud, and application support technologies.
In depth knowledge of ServiceNow and other industry-standard ITSM applications.
Familiarity with on-call paging solutions such as PagerDuty
Proficiency in Microsoft Office Suite and other collaborative tools.
Communication Skills
Exceptional verbal and written communication abilities.
Proven capability to produce clear and comprehensive written reports.
Proven ability to work effectively with cross-functional IT teams and external partners.
Preferred Skills
ITIL Certification.
Experience implementing Incident Management methodologies within a Fortune 100 IT environment.
Familiarity with event correlation tools and functions
Why Humana?
You'll experience the following perks as a full-time Humana employee:
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Interview Format:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
#LI-Remote
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$89,000 - $121,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-17-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.