Prime Therapeutics Service Delivery Analyst in Topeka, Kansas
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Service Delivery Analyst
The Service Delivery Analyst is responsible for coordinating with clients to resolve individual member issues and to solve larger service-related issues within Member Operations that may impact multiple members and serves on a team that is the single point of contact for internal client engagement support and member experience at the plan level. This position assists in leading client meetings to review operational performance to identify enhancements to processes and training and recommends adoption of best practices to reduce effort required of customers.
Assist in leading client meetings to review operational performance for Member Operations and make recommendations for adoption of best practices to reduce member effort
Assist to clarify, manage and prioritize all client requests relative to operational processes in partnership with the Service Excellence team
Maintain client action logs to drive internal project plans and report results/progress to clients
Provide project status reports and discuss priority issues with operational leaders and other involved staff to ensure quality, on-time deliverables to clients
Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction
Support clients by operating as the liaison between Member Operations teams
Other duties as assigned
Bachelor’s degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or equivalent GED required
2 years of work experience in health care industry, operations to include 1 year in client relations or escalations experience
Must be eligible to work in the United States without need for work visa or residency sponsorship
Team player, comfortable with fast paced, changing environment and ambiguity
Excellent communication skills, verbal, written and presentation, with the ability to communicate information in a manner that promotes credibility and facilitates the resolution of different views
Able to work effectively with all organizational levels
Proficiency in Microsoft Word, Excel and PowerPoint
- Experience interfacing or partnering (presenting, interacting) with clients or leaders to resolve complex business issues
Minimum Physical Job Requirements
Ability to travel up to 10% of the time
Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 am to 3:00 pm
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Reports to a Supervisor or Manager in the Service Delivery department
Potential pay for this position ranges from $62,100.00 - $93,300.00 based on location, experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.