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Accenture Site Reliability Engineering (SRE) Global Operations Lead - Location Negotiable / Remote in Topeka, Kansas

Accenture Overview

We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

We Are

Accenture Security helps organizations prepare, protect, detect, respond and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.

We are currently looking for professionals for our Managed eXtended Detection & Response aka “MxDR” practice with extensive experience in the following:

Job Description for Global Operations Lead - Site Reliability Engineering (SRE)

This is a Sr. SRE manager role in the MxDR engineering team based out of North America responsible for leading global SRE operations. Embodying a Servant Leadership philosophy, you will help build a culture of speed, innovation, collaboration, and ownership moving forward. You will be responsible for building a strong team of contributors who work well together and raise the bar for a good working environment. As an engineering leader, you will report to the Director of engineering and will:

  • Focus on the organizational health while meeting or exceeding engineering deliverable goals. This includes working across the organization and time zones (NAM and the globe) for collaboration

  • Provide coaching, mentorship and leadership to the teams and motivate them to perform at their best

  • Collaborate closely with senior technical leadership, product owners and other engineering teams drive the operational and observability capabilities of the MxDR Platform and Services.

  • Leading teams responsible for customer facing platform, applications, and services in a 24x7x365 environment.

  • Take ownership in driving and evolving the roadmap for the SRE Organization: particularly in the areas of infrastructure automation, observability, and AI Ops

  • Design & map Key Performance Indicators (KPI’s) to achieve organization mission

  • Leading teams focused on building scalable cloud-based solutions

  • Strong written & verbal communication and organizational skills are essential

  • Bring optimization and effectiveness in process and delivery of work

Basic Qualifications:

  • 7+ years of experience in management of reliability engineers and engineering teams in a distributed capacity

  • 5+ years of experience of leading teams via Agile process (Scrum, Kanban, Scrumban)

  • 5+ years of experience of leading teams in an Amazon Web Services (AWS) environment

  • 5+ years of experience in leading teams with a focus on CICD

  • 5+ years of proven experience working effectively with distributed teams across North America and/or India and other countries around the globe

Preferred Qualifications:

  • BS Degree in Computer Science or related technical field or equivalent practical knowledge

  • Demonstrable ability to deliver large scale solutions that are easily understandable, maintainable, and diagnosable

  • Experience with deploying, supporting, and monitoring new and existing services, platforms, and application stacks

  • Experience analyzing complex application, database, network, and OS issues across a distributed large scale customer facing system

  • Experience with DevOps tools, processes, and culture

  • Experience with security compliance programs such as ISO, PCI, SOC 1 & 2, is strongly preferred

  • Experience in CyberSecurity industry

  • Strong organizational skills

  • Excellent written and verbal communication skills

  • Detail orientation and experience balancing multiple tasks and deadlines

  • Ability interact with internal and external stakeholders at executive level

  • Experience working with technical teams to build technology-based tools/solutions that will reduce costs and improve the overall program

  • Experience in understanding test metrics, release process and developing them

  • Proven successful delivery through professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Professional Skill Requirements:

  • Uncommon ability and motivation to tackle problems and learn fast

  • Ability to perform at a high level within a technical team

  • Ability to work independently with minimal supervision

  • Excellent communication and relationship skills

  • Distributed teamwork

    As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $193,800 - $241,099 and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits)

    Education Statement:

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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