Verint Systems, Inc. Solution Consultant in Topeka, Kansas
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com .
Overview of Job Function:
The Presales Solution Consultant is a subject matter expert in Customer Engagement technologies including Digital Channels (including Social), Intelligent Virtual Assistants (IVAs), Interactive Voice Response (IVR), Case Management, Knowledge Management, and Unified/Integrated Desktops.
In this role the Solution Consultant will run the sales engagement through the presales process which includes: delivering value-based product demonstrations for customers, partners, and prospects, leading customer discovery sessions, responding to bids, RFPs/RFIs, delivering POCs, and building a compelling business case that is aligned to customer’s use case to drive license revenue and customer success.
Within the Digital First Engagement (DFE) solution category, the Solution Consultant will represent Verint solutions to position the value of Intelligent Self-Service technologies, Conversation Automation (Bots and IVAs) and Engagement Orchestration to align human interactions with the self-service interactions to deliver Proactive and Personalized Experiences. Familiarity with IVA, IVR, Desktop, Case Management, Unified Digital Channels and Knowledge Management solutions required. Understanding of Contact Center operations and technologies, cloud technology, open architecture fundamentals and integration techniques preferred.
Principal Duties and Essential Responsibilities:
Execute the Company’s sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.
Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint’s solutions can drive improvement to secure new business and differentiate us from our competition.
Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.
Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.
Generating detailed business reports and action plans identifying areas of strengths and weaknesses within the customers/prospects operational and business processes clearly identifying where Verint can offer operational excellence and bring clear business advantage.
Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.
Work collaboratively on cross functional teams to continually provide feedback on ways Verint can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.
Where required, provide continuity through the hand off phase to services to ensure the customer’s expectations are met.
Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to our Verint Solutions.
Bachelor’s Degree in Technology or equivalent work experience.
5+ years of experience in a consulting or presales role with a successful track record in the complex pre-sales process, preferably in enterprise software solution selling.
Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations and demos.
Demonstrated experience in DFE technologies including: IVR, IVA, Speech Recognition, NLU/NLM, Conversational AI, Digital Channels (chat, email, messaging) and Knowledge Management.
Capable of developing creative solution presentations that are memorable and specific to the opportunity.
Must possess a creative, energetic, and enthusiastic presentation style.
Be able to articulate proposals and return on investment to operations management and executive buyers.
Ability to understand value and applicability of new solution capabilities and\or industry trends that can be positioned to improve Verint value proposition.
Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale.
Self-motivated and a team player.
Ability to manage multiple projects and tasks to completion with minimal supervision.
Must possess strong listening skills.
Travel expectations are 25-60%.
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
The ability to obtain the necessary credit line required to travel.
- Seven years overall experience in the telecommunications, information technology, and/or systems integration industries.