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Concentrix Specialist, CX Management & Consulting (Remote- USA Anywhere) in Topeka, Kansas

Job Title:

Specialist, CX Management & Consulting (Remote- USA Anywhere)

Job Description

The Specialist Analytic Consultant will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients, assess current performance levels and identify opportunities for improvement. This position will focus on conducting detailed data analyses while maintaining a client focus. This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.

Essential Functions/Core Responsibilities

Consult with clients on business operations and performance initiatives

Gather and review client documentation related to existing business operations, processes, capabilities, and metrics

Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions

Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead

Interact with both external clients and internal resources while at client site to support the due diligence process

Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)

Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management

Develop approach, document tasks, and manage timeline for individual work streams in support of overall project

Candidate Profile

Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred

Strong communication skills, both written and verbal

Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Sense of professionalism and ability to develop relationships

Proficient in Microsoft Office

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.

#LI-Remote

#NACNX

Location:

USA, AZ, Work-at-Home

Language Requirements:

Time Type:

Full time

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