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Oracle Support Technician II in Topeka, Kansas

Job Description

As a member of the fast-paced workstation support team at HSC Pediatric Center, you will work on a team that delivers technical support for internal and/or external customers. Support technician will provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. This is an onsite support role at the HSC Pediatric Center supporting/resolving technology issues while using Remedy/Service Now to fulfill requests for information technology services and help facilitate technical project deployments.


Qualifications : 25% Travel

•Two (2) years' experience providing customer-facing technical support or two (2) years of relevant experience in lieu of an associate degree

•Experience with Service Now/Remedy

•Any industry leading certification within a year

•Knowledge of, and materially demonstrable skill in using/configuring or applying, the following is required:

•IT concepts, principles, methods, and practices

•Microsoft Windows in an Active Directory environment

•Microsoft Office Suite, Outlook

•Internet applications such as web browsers

•Local area networking (TCP/IP) principles and methods

•Wireless networking (802.11) principles and methods

•Client device remote access principles and methods

•Mobile devices provisioning principles and methods

•Operating system and application deployment principles and methods

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $28.08 to $49.18 per hour; from $58,400 to $102,300 per annum; eligible for equity.

Colorado Pay Range: from $25.10 to $46.59 per hour; from $52,200 to $96,900 per annum; eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer