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Travelers Unit Manager, Inside Boiler & Machinery Claim in Topeka, Kansas

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$87,800.00 - $144,800.00

Target Openings

1

What Is the Opportunity?

Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Inside Specialty claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Inside Specialty products, as requested. Reinforce the Business Insurance Inside Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. Evaluate, develop, implement and monitor customized claim service programs, for Business Insurance. Work in collaboration with internal business partners and partner carriers to provide service to customers. Add value for our internal and external customers by building trusting relationships, promoting teamwork, influencing business outcomes and displaying a superior working knowledge of Travelers products and services. This job manages staff.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

  • Attract, Retain and Develop World Class Talent:

  • Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.

  • Effective orientation and on-boarding.

  • Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

  • Work with management to develop and implement effective training, performance development and succession planning.

  • Effective retention planning; proactively manage and respond to turnover.

  • Effectively utilize reward system to distinguish top performers and significant achievements.

  • Provide enhanced technical leadership focus to strengthen the product/technical development of assigned staff.

  • Provide Compelling Claim Services:

  • Employ proper claim handling techniques to protect the integrity of our brand and providing.

  • consistent service quality and streamlined processes to add value for our customers.

  • Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

  • Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

  • Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

  • Conduct quality file reviews per office/ best practices guidelines.

  • Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

  • Implementing strategies and initiatives to improve file quality, customer service and manage cost.

  • Researching and responding to Insurance Department inquiries and complaints for assigned staff.

  • Drive the Information Advantage.

  • Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

  • Provide technical support in loss analysis and damage verification for assigned claim staff.

  • Work with Claim offices and FPLM to improve the loss recognition and re-assignment of losses as appropriate.

  • Achieve Optimal Solutions.

  • Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

  • Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.

  • Partner for Mutual Success.

  • Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

  • Participate in business meetings and agency visits as required.

  • Provide critical support to our Marketing partners during the prospecting and renewal process, conduct new account implementation presentations, understand and be able to articulate the Travelers Difference.

  • Develop and implement new claim service programs through account management, coordination of service calls and negotiate concise claim handling instructions.

  • Develop and nurture close relationships with our customers by maintaining regular communication, informing them of major issues, new products and services and coordinating customer/broker file reviews.

  • Build and foster supportive relationships with our Marketing, Claim, Underwriting and Risk Control partners to ensure improved outcomes for our customer by maintaining regular communications, keeping them apprised of major customer issues, coordinating service initiatives and conducting joint meetings with the service team.

  • Analyze claim and financial information, solicit feedback from the service centers and share that information with the customer and Travelers service team.

  • Develop joint action plans with the customer, business partners and service centers to improve loss costs and claim handling efficiency.

  • Act as a troubleshooter for customers to resolve claim service issues countrywide, exhibit influence in solving problems and jointly negotiate satisfactory resolutions.

  • Develop and present claim based training to partner carriers and Risk Control partners.

  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's degree preferred.

  • Claim management experience preferred.

  • Excellent oral and written communication skills.

  • Business:

  • Drive Results

  • Leads Change

  • Executes Business Strategy

  • Leading Others:

  • Attract Top Talent

  • Maximize Individual Performance

  • Holds Others Accountable

  • Aligns Rewards

  • Creates and Sustains a Dynamic Workplace

  • Other:

  • Technically proficient; capable of working in multiple systems

  • Knowledge and understanding of account management process to include marketing,

  • underwriting and loss control

  • Claim knowledge and leadership as exhibited in previous work experience

  • Customer Focus:

  • Identifies customer's needs and takes appropriate action to meet those needs

  • Acts with a sense of urgency

  • Knowledge of competitive market conditions

  • Strong telephone communication skills

  • Leadership:

  • Demonstrated leadership and/or management skills

  • Strong problem-solver through effective decision-making capabilities

  • Demonstrated personal integrity and a commitment to excellence

  • Manages own work and is accountable for results

  • Teamwork:

  • Relationship management within and outside the Company

What is a Must Have?

  • High School Diploma or GED required.

  • A minimum of 3 years claim work experience in at least one line of business required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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