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Pearl Interactive Network VBA Customer Service Coordinator - Remote in Topeka, Kansas

Pearl Interactive Network is seeking to hire VBA Customer Service Coordinators – Remote.

The VBA Customer Service Coordinator is responsible for managing the administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Rate: $14 per hour

  • Medical, Dental, Vision, and Life Insurance

  • Paid time off, Paid holidays

  • 401K eligibility

  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 6 am - 11 pm CST, Monday - Friday and 7 am - 5 pm CST Saturday

Technical/Equipment Requirements:

  1. Broadband internet connection with the minimum upload/download speed of 20mbps/5mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply. Ethernet cable access. Wi-Fi-only connectivity, prohibited.

  2. Private and secure workspace within your home. Away from noise and distractions, required.

  3. Computer and audio headset provided.

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

  • Contact patients to schedule a variety of medical and dental services.

  • Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.

  • Conduct patient calls related to health assessment processing, referral follow-up, education, and resource inquiries.

  • Identify potential behavioral health situations and follow contract-specific protocol to assist callers.

  • Engage callers with confidentiality and care.

  • Maintain constant awareness of service level and queue status to meet contractual requirements.

  • Work in a variety of technologies to perform required tasks.

Job Requirements:

  • High School diploma or GED

  • 1 year of customer service experience, prior military or call center experience preferred

  • Knowledge of relevant software, application, and equipment - MedNet and web portal proficiency preferred

  • National Career Readiness Certificate preferred

  • Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously

  • Intermediate keyboarding and computer skills, including Microsoft Office

  • Strong verbal and written communication skills, professional etiquette, and interpersonal skills

  • Consistently meet performance standards

  • Identify and analyze opportunities and provide effective solutions

  • Time management

  • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check and Drug Screen and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation, and gender identity.