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DISH Hindi/Urdu Bilingual Remote Customer Service Representative in WAH, Kansas

Department Summary DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 40 years we have been tuned in to the needs of customers. It’s why we’ve earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row. Job Duties and Responsibilities As a Hindi/Urdu Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will: Always have at least 2 days off in a row Support customers between the hours of 7 AM to 8 PM MT Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week Have open availability including weekends and holidays, that allows for potential schedule change based on business needs Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues What’s in it for you? This is a Full Time, Work-From-Home position #remote 10% increase to your starting rate upon completing apprenticeship Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance PTO and Paid Sick Time 401(k) Investments with Company-matched funds Tuition reimbursement Discounted DISH, Sling & Boost services Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters! Skills, Experience and Requirements Ideal representatives have: High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and/or training An openness to being coachable and a desire to learn new techniques All representatives must have: The ability to navigate company communications and programs in English while speaking with customers in English and Hindi/Urdu Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Ability to be on camera during all video meetings Superb attendance Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone Where you'll be working: You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home. Work-at-Home Technical Requirements: DISH will provide all equipment required to perform the role aside from home internet! Home Internet Dedicated home office workspace with: Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Starting Pay varies by your home location: Arizona $15.50 + $1 Language Differential Arizona, Phoenix $15.00 + $1 Language Differential Colorado $16.00 + $1 Language Differential Connecticut $16.50 + $1 Language Differential Florida $15.00 + $1 Language Differential Georgia $15.00 + $1 Language Differential Illinois $16.00 + $1 Language Differential Indiana $15.00 + $1 Language Differential Kansas $15.00 + $1 Language Differential Massachusetts $16.50 + $1 Language Differential Maine $15.50 + $1 Language Differential Maryland $16.00 + $1 Language Differential Michigan $15.50 + $1 Language Differential Minnesota $16.00 + $1 Language Differential Mississippi $15.00 + $1 Language Differential Missouri $15.00 + $1 Language Differential Nebraska $15.00 + $1 Language Differential New York $16.50 + $1 Language Differential New Mexico $15.00 + $1 Language Differential New Jersey, $16.50 + $1 Language Differential North Carolina $15.00 + $1 Language Differential Ohio $15.50 + $1 Language Differential Ohio, Hilliard $15.00 + $1 Language Differential Oklahoma $15.00 + $1 Language Differential South Carolina $15.00 + $1 Language Differential Pennsylvania $15.50 + $1 Language Differential Tennessee $15.00 + $1 Language Differential Texas $15.00 + $1 Language Differential Utah $15.00 + $1 Language Differential Virginia $15.50 + $1 Language Differential Wisconsin $15.50 + $1 Language Differential West Virginia $15.00 + $1 Language Differential Wyoming $15.00 + $1 Language Differential #LI-REMOTE Salary Range Compensation: $15.00/Hour Benefits At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make valuable connections, both in and out of work; Employee Resource Groups. From versatile health perks to new career opportunities, check out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test.

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