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Textron 2021 Internship - Customer Engagement- Indianapolis, IN in Wichita, Kansas

2021 Internship - Customer Engagement- Indianapolis, IN

Description

* JOB SUMMARY: *

Support the service center to provide care and comfort of customers. providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities.

* JOB RESPONSIBILITIES: *

  • Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas

  • Provide excellent service to all customers, and follow proper phone procedures and etiquette.

  • Ensure refreshment area is clean and stocked, and greet customers in a friendly manner

  • Provide customers with assigned work-spaces and internet access information, as requested

  • Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.

  • Offer information on local attractions, restaurants, and events in the area

  • Assists customers with use of courtesy car, per approved standard operating procedure

  • Ensures all visitors sign in and wear corporate approved visitor badge

  • Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

  • Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer

  • Provides assistance on process improvement projects as business need arises, and other responsibilities as required

99.

Qualifications

* EDUCATION / EXPERIENCE: *

  • Pursuing bachelor’s degree in hospitality or related field

* QUALIFICATIONS: *

  • Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Business Development

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 288450

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