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Emprise Bank Account Recovery Manager in Wichita, Kansas

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking an Account Recovery Manager to join our team in Wichita, KS. The Account Recovery Manager is responsible for consumer loan management, process management, and leadership.

A successful candidate will have:

  • Strong attention to detail and time management skills

  • Confident and articulate communications skills

  • Initiative and strong work ethic

  • Problem resolution and analytical thinking skills

  • Strong business acumen and strong analytical and critical thinking skills

  • Exemplary customer service experience

  • Experience in team leadership and development

  • Ability to effectively build and maintain relationships with Emprise associates, customers, and vendors

  • An understanding of and commitment to our values

  • Attitude and aptitude to engage in continuous development

Essential functions of the role:

Consumer Loan Management

  • Manage/oversee recovery activity for day-to-day Retail, Mortgage and Small/Micro-business loan/deposit accounts including past dues, loan collateral positions, defaults, and repossession of collateral

  • Develop and implement processes and procedures that govern delinquent consumer credits to ensure compliance with established regulations

  • Deliver exceptional customer service that builds trust through expertise, responsive service, and support

  • Oversee/assist with implementation of delinquency monitoring and support systems for Bank’s Embedded Banking Services

  • Understand legal principals, concepts, and methodology of legal proceedings

  • Understand customer needs to guide plans of action and specific resolutions related to payments and overall collections strategies that reflect the best interests of the customer

  • Make recommendations regarding collection strategy decisions in the Retail and Small Business loan portfolios

  • Use negotiation and interpersonal skills to maximize collections efforts while adhering to all applicable guidelines, requirements, and regulations

  • Determine and make non‐accrual and charge‐off recommendations where appropriate

  • Monitor bankruptcy filings

  • Coordinate collection activities with third parties as necessary

Process Management

  • Review current processes for efficiency and effectiveness on an ongoing basis

  • Develop standard operating procedures to ensure consistency in processes and minimize risk

  • Collaborate across functions to seek innovative process improvements that support the collections process

  • Ensure regulatory compliance and stay abreast of industry best practices

  • Review and test the department Business Continuity Plan

  • Prepare trend reports for senior management


  • Communicate expectations, define goals, coach and develop, recognize successes and evaluate performance and behavior of associates

  • Encourage a work environment that supports continuous improvement and motivates employees to achieve goals

  • Provide regular and timely coaching of associates on their performance.

  • Develop a proficient and resourceful staff

  • Act as the primary liaison and point of communication for customers, Emprise associates, other banks, attorneys, and vendors involving consumer and small business collections processes, services and solutions

  • Troubleshoot problems and offer resolution as needed

Other duties as assigned within the scope and responsibility of the job


  • Two-year college degree required

  • Three to five years of lending, loan, collection, and work‐out experience required or level of education that, together with industry experience, enables the applicant to meet the job requirements

  • Management experience required

  • Proficiency with large server-based applications and typical desktop software


In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.